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Quality Assurance CSQA Exam
Certified Software Quality Analyst (CSQA) (Page 7 )

Updated On: 12-Feb-2026
Page 7 of 162
PDF with 804 Questions

The two components of the "Manage By Fact" process are

  1. Meeting the desired results
  2. Managing to meet the customer requirements on fact gathering
  3. Managing the process to drive the results
  4. A, C
  5. B, C

Answer(s): D



Which of the following is not a characteristic of a `Service Level Agreement'?

  1. It defines the obligations of the services/product provider towards the customer
  2. It has terms for maintenance of the product/service
  3. It does not mention the obligation of the customer
  4. None of the above

Answer(s): C



Function point analysis involves

  1. Amount of information processing function
  2. System characteristics
  3. Degree of influence
  4. All of the above
  5. None of the above

Answer(s): D



Why does it help to visit other companies to identify effective Quality practices?

  1. Reuse organizational learning
  2. Continually benchmark
  3. Interact with other Quality professionals
  4. All of the above
  5. None of the above

Answer(s): D



Which step of the listening process requires to give continuous feedback

  1. Hearing the speaker
  2. Attending to the speaker
  3. Understanding the speaker

Answer(s): B






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