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Free ADM-261 Exam Braindumps (page: 15)

Page 15 of 90
PDF with 355 Questions

Universal Containers wants to letits customers interact real-time with support agents from their computers and mobile devices.

What feature should a consultant recommend to meet this requirement?

  1. Web-to-Case
  2. Embedded Chat Service
  3. Customer Community
  4. Case Assignment Rules

Answer(s): B



Universal Containers customers are encouraged to submit web cases when they find errors or omissions in product documentation. The information is captures on a case with the "Errata" record type. The Technical Writing Manager would liketo send an email to the customer that includes details of the correction process.

What should a consultant recommend to meet this requirement?

  1. Create a workflow rule and email alert action that sends an email to the case contact when a case with the"Errata" record type is created
  2. Create an auto-response rule that sends an email to the case contact when a case with the "Errata" record type is created
  3. Create an Apex trigger that sends an email to the case contact when a case with the "Errata" record type is created
  4. Create an assignment rule that sends an email to the case contact when a case with the "Errata" record type is created

Answer(s): A



Universal Containers is launching a full line ofnew products and Service Cloud should support the following requirements:

· Agents need to collaborate with other teams.

· The product development team needs to be alerted on high-priority cases for specific products.

Which solution will meet these requirements?

  1. Use Process Builder for notifications and case teams to monitor cases.
  2. Use Process Builder for notifications and account teams to monitor cases.
  3. Use escalation rules for notifications and account teams to monitor cases.
  4. Use escalation rules for notifications and case teams to monitor cases.

Answer(s): A



Universal Containers has an active presence on Twitter and Facebook. Customers' requests from these social media channels should be responded to by support agents.

What should a consultantrecommend to meet this requirement?

  1. Social Persona tor Twitter and Facebook.
  2. Social Media Marketing message tagging.
  3. Social Customer Service for Twitter and Facebook.
  4. Einstein Bot social queues.

Answer(s): A



Page 15 of 90



Post your Comments and Discuss Salesforce ADM-261 exam with other Community members:

Marc commented on September 11, 2024
Very useful after completing the course and preparing to sit for the exam
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Sanjna P commented on September 11, 2024
Q29 : the correct answer is C, D and E. Here is the article : https://help.salesforce.com/s/articleView?id=sf.c360_a_edit_segment.htm&type=5
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Is this legit
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Anonymous commented on September 11, 2024
There are some answers to some questions which are not entirely correct.
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vasavi commented on September 11, 2024
give me some more clarity
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