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  5. ADM-261

Free ADM-261 Exam Braindumps (page: 16)

Page 16 of 90
PDF with 355 Questions

Universal Containers email policy requires that all email traffic remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones. Which solution should a consultant recommend?

  1. Web-to-Case
  2. Email-to-Case
  3. Salesforce for Outlook
  4. On-Demand Email-to-Case

Answer(s): B



Which solution can be used to improve call deflection?

  1. Knowledge base
  2. Community forum
  3. Assignment rules
  4. Web chat
  5. Case routing

Answer(s): D



What are two benefits of deploying Knowledge in Customer Communities?

  1. Reduces incoming call volume
  2. Replaces the need for an email channel
  3. Eliminates tracking of customer entitlements
  4. Uncovers gap in the knowledge base

Answer(s): A,B



Universal Containers has defined a set of steps that each Case must go through, from submission to closure. In addition, each step must be completed within a specific amount of time.

What approach should a consultant recommend to meet these requirements?

  1. Configure Case Escalation Rules.
  2. Define Entitlement and Milestones.
  3. Use Process Builder with Scheduled Actions
  4. Enable Omni-Channel Routing.

Answer(s): B



Page 16 of 90



Post your Comments and Discuss Salesforce ADM-261 exam with other Community members:

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Anonymous
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Quentin commented on November 14, 2024
I noticed that some comments were related to answers not being 100% correct. But for me as long as questions are real and same as the actual exam I was okay.
Mexico
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Anonymous
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Chris Nalla commented on November 14, 2024
Very insightful piece.
Anonymous
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baba commented on November 14, 2024
want to learn
Anonymous
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Anand commented on November 14, 2024
Not bad at all. It covers all the exam topics and it provides some insight to the types of questions that you are going to see in real exam.
INDIA
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Godlover commented on November 14, 2024
Very up to date. I passed my exams. I studied very well though. But the past questions was exceedingly helpful too. Just practice the questions as much as you can. As for me I practiced all, and repracticed about 350 questions again before the exams day.
Anonymous
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LasNumber commented on November 14, 2024
This Are Very Useful Q's and A's. on exam some Questions wont come as they are but mostly will come as the are. Study to Know
Anonymous
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Yeshwanth commented on November 14, 2024
Nice Questions and helpful for exam preparation.
Anonymous
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INDIA
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Nicole commented on November 13, 2024
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CANADA
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Nicole commented on November 13, 2024
Very helpful
CANADA
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Consistent questions
Anonymous
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Larry commented on November 13, 2024
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Anonymous
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Anonymous
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Dipu commented on November 13, 2024
Nice questions
Anonymous
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Nathaniel Okeke commented on November 13, 2024
nice way to practice for the exam
Anonymous
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Ashwini commented on November 13, 2024
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INDIA
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Ganiyu Ogunlana commented on November 13, 2024
Great Insight into the exams
Anonymous
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Vuyo commented on November 13, 2024
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Anonymous
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Suleman khan commented on November 13, 2024
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PAKISTAN
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Pandiyan Venkatraman commented on November 13, 2024
good question
Anonymous
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Eb'Oney commented on November 12, 2024
I think the answer here should be B. Split the Logged column by using at as the delimiter
UNITED STATES
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Hadiza commented on November 12, 2024
useful for exam preparation
Anonymous
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Hadiza commented on November 12, 2024
inspiring and educative
Anonymous
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Hadiza commented on November 12, 2024
Highly resourceful
Anonymous
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Naomie commented on November 12, 2024
Good material very helpful.
Anonymous
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dodol commented on November 12, 2024
ok real exam
Anonymous
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PA commented on November 11, 2024
This questions are valid in Canada. I passed the exam.
CANADA
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JP commented on November 11, 2024
Très intéréssant pour valider son apprentissage
SWITZERLAND
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JP commented on November 11, 2024
Good for exam preparation
SWITZERLAND
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K.U commented on November 11, 2024
@Dane, Yes, questions are very similar to content of real exam. I managed to pass the test.
Anonymous
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siva N commented on November 11, 2024
this absolutely make the test easy!!!
INDIA
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Isadora Guimarães commented on November 10, 2024
Very good to study
UNITED STATES
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