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Free ADM-261 Exam Braindumps (page: 18)

Page 18 of 90
PDF with 355 Questions

Which solution should a consultant recommend?

  1. Enable the knowledge sidebar related list on the case page layout.
  2. Create a visualforce page called knowledge sidebar on the case page layout.
  3. Enable the knowledge sidebar setting in the case support settings.
  4. Implement a salesforce console for service and enable the knowledge sidebar on the case page layout.
  5. Universal containers recently rolled out a lightning knowledge implementation; however, users are finding unreliable and unrelated knowledge articles displayed in the knowledge one widget in the salesforce console.

Answer(s): D



The Support Manager at Universal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue.

Which two solutions should a Consultant recommend to correct this problem? (Choose 2)

  1. Create a case assignment ruleto ensure cases are owned by a user when closed.
  2. Use a data tool to update the owner field on closed cases.
  3. Create a Process Builder and Flow to change the owner on closed cases.
  4. Create a case validation rule to ensure cases are owned by a user when closed.

Answer(s): A,B



Universal Containers 'IT policy prevents third-party software from being installed on employee computers. However, the VP of Service has asked that cases be automatically created from customer emails.

What solution should a consultant recommend?

  1. Email-to-Case
  2. web-to-Case
  3. An AppExchange package
  4. On-Demand Email-to-Case

Answer(s): D



Universal containers wants to maintain service level agreements on its customer cases. Customers are provided different service levels based on their services agreement. The VP of customer service wants to use service cloud to track and ensure senior management is alerted when cases have not completed certain stages.

Which service cloud feature should the consultant recommend to address this requirement?

  1. Entitlements and milestones
  2. Case escalation
  3. Case assignment
  4. Salesforce console

Answer(s): A



Page 18 of 90



Post your Comments and Discuss Salesforce ADM-261 exam with other Community members:

Neo commented on October 10, 2024
Gets easier as you go along
SOUTH AFRICA
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Neo commented on October 10, 2024
Need more practice
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Violet commented on October 10, 2024
Need more practice
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Neo commented on October 10, 2024
Challenging
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Kopano commented on October 10, 2024
Prep going well
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Harika Mudumby commented on October 10, 2024
great content
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Neo commented on October 10, 2024
Happy with the material
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Emily commented on October 09, 2024
A bit challe
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a commented on October 09, 2024
SIMPLE QUESTIONS
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Emily commented on October 09, 2024
grt resource
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robin commented on October 09, 2024
Im' done with clear in my mind
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EDC commented on October 09, 2024
Passed this exam with a freaking 95% today.
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Divyesh Arya commented on October 09, 2024
Nice questions
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Rakesh commented on October 08, 2024
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Rakesh commented on October 08, 2024
Good dumps to practice.
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ric commented on October 08, 2024
is it still vaild?
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Bboy commented on October 08, 2024
So far so good
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Bboy commented on October 08, 2024
nice questions
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Gaurav commented on October 08, 2024
Good data thank you
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Mike commented on October 08, 2024
Not bad at all
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max commented on October 08, 2024
great exam dumps
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Its truly to pass the exam. commented on October 08, 2024
Its truly to pass the exam.
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Rajat commented on October 08, 2024
very helpful
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Neha commented on October 08, 2024
Brainstorming required
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jnr Ndlezane commented on October 08, 2024
elite stuff
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Neha commented on October 08, 2024
It would be great if we have rationale/ explanation to all question
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Neha A commented on October 08, 2024
Good Selection of questions
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P B commented on October 08, 2024
Are these updated
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Neha commented on October 08, 2024
Great Question
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mm commented on October 08, 2024
good clarification on the answer
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