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  5. ADM-261

Free ADM-261 Exam Braindumps (page: 20)

Page 20 of 90
PDF with 355 Questions

A contact center agent wants to leverage subject matter experts (SMEs) on Chatter to resolve a complex issue for a customer. What is the recommendedsolution to increase the involvement of SMEs and track the case to completion in Chatter?

  1. Follow the SMEs to receive automatic updates when they add case comments
  2. Bookmark all the comments related to the issue from SMEs
  3. Use hashtag (#) to track the customer case and SMEs comments
  4. @mention the SMEs on the case Chatter feed and follow the case

Answer(s): D



A company wants to publish knowledge articles to its customer community. The articles should be organized for easy navigation by community members.

What should a consultant recommend?

  1. Define data categories with custom visibility.
  2. Define article types with public sharing settings.
  3. Define topics for each knowledge article.
  4. Define a custom field to identify the subject.

Answer(s): A,B,D



What is a recommended way to migrate data from an external system while ensuring that the data adheres to data qualityrules established for the Salesforce org?

  1. Cleanse the data outside of Satesfbrce and then migrate the data.
  2. Use the Salesforce data loader to load and cleanse the data.
  3. Use the Salesforce import wizard to load and cleanse the data.
  4. Upload thedata into Salesforce and then run data cleansing tools.

Answer(s): A



When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

  1. Account tabs and Casestab
  2. Case tabs with Account subtabs
  3. Account tab with Cases related list
  4. Account tabs with Case Subtabs

Answer(s): C



Page 20 of 90



Post your Comments and Discuss Salesforce ADM-261 exam with other Community members:

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