QUESTION: 169

In order to provide customer support agents with a 360 view of the customer, UC wants support agents to continue to have read only access to accounts but allow create and edit access to contacts and cases. the current OWD for contacts is "Controlled by parent".
What solution should be implemented?

Change OWD of contacts to public read only and grant create/edit access to cases on support agent profile.
Create read/write sharing rules to share all contacts to all support agents and grant read only access to cases on agent profile.
Grant create/edit access to contacts and cases on support agent profile.
Change the OWD of contacts and cases to private and create read/write sharing for all support agents.

Answer(s): C

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QUESTION: 170

A maintenance fee is added to each opportunity. this maintenance fee should NOT be included in the sales Rep's forecast so a custom field called Rep amount is used.
How should an admin configure forecasting?

Enable Collaborative Forecasting, create a forecast on the Rep Amount field.
Create a Forecasting report, Summarized by the Opportunity Owner field.
Enable customizable forecasting, create a forecast on the Rep amount field.
create a Forecasting report, summarized by the Rep amount field.

Answer(s): A

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QUESTION: 171

which two features of Enterprise Territory Management are available in the Salesforce! mobile app? choose 2 answers

Assign an account to a new parent territory.
Change a user's list of assigned territories.
View a list of assigned territories on the account.
Change the assigned territory on an Opportunity record.
View a list of territories to which the current user is assigned.

Answer(s): A,C

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QUESTION: 172

UC has engaged a developer to create a custom Apex Rest service that is used by external systems to manipulate data in salesforce.
Which two methods can the administrator use to grant permission to use the Apex Rest service to the users of the external systems? choose 2 answers

Update the profile for the external systems to include access to the Remote site settings that correspond to the apex Rest services.
Create a permission set that grants the API enabled administrative permission, and assign it to the users for the external systems.
Create a Connected App and a new permission set to grant access to the Apex Rest services. Assign the permission set to the users for the external systems.
create a permission set that grants access to the apex classes and grants the use apex Rest services permission and assign it to the users for the external systems.

Answer(s): A,C

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