An administrator must select milestones from an existing list of available milestones.
Answer(s): B
What is the first step before setting up entitlements?
Which of the following features is NOT unique to Salesforce Knowledge?
Answer(s): D
Salesforce Knowledge offers administrators the ability to fully customize the way an article type displays to an end user.
Answer(s): A
Which of the following is NOT true about article types in Salesforce Knowledge?
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