Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles have been attached to dosed cases. A new product release will require changes to dozens of articles. After revising the articles, CK wants to see that a prior article version was associated with the closed cases.
What is the recommended method to meet the requirements?
- Select Flag as new version' checkbox when publishing.
- Use Smart Link to Article to select the prior version.
- Enable Knowledge User for Service Agents.
- Use the Clone option to create a new article.
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