Free ADX261 Exam Braindumps

Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search.
Which solution should a consultant recommend to meet this requirement?

  1. Create separate data category groups for each division and assign the category to a division profile.
  2. Create a sharing rule for each division to provide access using the role hierarchy.
  3. Create a sharing rule for each division to provide access based on criteria of the article.
  4. Create a single data category group for each division and provide access using the role hierarchy.

Answer(s): D



Metrics show that Universal Containers has a high call abandonment rate Which two strategies should a consultant recommend?
Choose 2 answers

  1. Simplify the interactive voice response (IVR) tree.
  2. Set up Email-to-Case.
  3. Use Assignment rules and case queues.
  4. Add additional agents to lower average hold time.

Answer(s): A,D



Cloud Kicks (CK) has created hundreds of Knowledge articles about its products. The articles have been attached to dosed cases. A new product release will require changes to dozens of articles. After revising the articles, CK wants to see that a prior article version was associated with the closed cases.
What is the recommended method to meet the requirements?

  1. Select Flag as new version' checkbox when publishing.
  2. Use Smart Link to Article to select the prior version.
  3. Enable Knowledge User for Service Agents.
  4. Use the Clone option to create a new article.

Answer(s): B



When Service Reps view a Case, they often need to see the Case History of other Cases for that same Account. How should a Consultant configure the Lighting Service Console to support this requirement?

  1. Account tabs and Cases tab
  2. Case tabs with Account subtabs
  3. Account tab with Cases related list
  4. Account tabs with Case Subtabs

Answer(s): C






Post your Comments and Discuss Salesforce ADX261 exam with other Community members:

nishant 2/1/2024 9:29:03 AM
Excellent content
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Amy 2/1/2024 9:12:20 AM
good content
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Teni 2/1/2024 5:26:43 AM
The questions are speaks to the different modules in the Business Process Training
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cleo 2/1/2024 4:31:14 AM
what is the new for the exams
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Anonymous 1/31/2024 10:18:53 PM
Question 17 is incorrect. You SHOULD detach the disk first to minimize down time. https://learn.microsoft.com/en-us/azure/virtual-machines/windows/detach-disk
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CS 1/31/2024 9:02:32 PM
Good 1st Page so far
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ee 1/31/2024 7:57:05 PM
231 A. Not-affect, B. Cross-filter
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Ernest 1/31/2024 10:22:50 AM
good questions
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vk 1/31/2024 8:06:50 AM
Good questions and explanations
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sumit 1/31/2024 12:14:42 AM
easy questions
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Gopi Naveen 1/30/2024 9:13:51 PM
In order to import Opportunity records into Salesforce, system administrator must use import wizard . But in question no 56 answer is given as false.
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Timothy 1/30/2024 4:25:25 PM
Great Questions
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Prateek 1/30/2024 12:03:29 PM
Very Helpful
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Pratap 1/30/2024 8:51:55 AM
DirSync and Azure AD Sync aren't supported and no longer work. If you're still using DirSync or Azure AD Sync, you must upgrade to Microsoft Entra Connect to resume your sync process.
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soni kumari 1/30/2024 8:40:49 AM
explanation is very clear and easy to nderstand
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Akhilesh Gupta 1/30/2024 8:04:58 AM
Not at all related to the latest questions. Today only appeared and i would say <5% of the questions were from these dumps. Not at all updated.
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Mariba 1/30/2024 7:48:21 AM
The QUESTION #277: Please select the transition phases in Bridges' Transition process: A. The neutral zone B. The new beginning C. The ending D. The transition E. The translation F. The game Answer(s): A,B,D ? Esta mal, Table 34 Bridges’s Transition Phases ==> A, B y C
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Maryba 1/30/2024 4:48:36 AM
The question 194 is: The impact of the changes from new volatile data must be isolated from the bulk of the historical, non-volatile DW dat A. There are three main approaches, including: B. Streaming C. Messaging D. DAAS E. Trickle Feeds Answer(s): A,B,D But the question should be: The impact of the changes from new volatile data must be isolated from the bulk of the historical, non-volatile DW data. There are three main approaches, including: A. Streaming B. Messaging C. DAAS D. Trickle Feeds And answer are: A, B y D
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Priya 1/30/2024 2:22:59 AM
Good , dumps,,, need to access all questions
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ANi 1/30/2024 1:46:26 AM
Did this have the exam questions too?
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vats shara 1/30/2024 1:37:31 AM
all is helpful
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CantGetRight 1/29/2024 8:52:52 PM
A user wants to transfer information between two smartphones but does not have Internet or WiFi access. Which of the following connection types would be the MOST appropriate? 802.11ac Lightning RFID NFC Answer(s): C How is this not NFC?
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CantGetRight 1/29/2024 8:49:17 PM
A remote sales coordinator receives a new company laptop and wants to set up a home office. The home office will need to support a dual monitor setup, a printer, an external mouse, and an external keyboard. Which of the following will be BEST to support this type of setup? A UPS A KVM switch A hub A docking station It is showing the answer as a KVM. Wouldn't this be a docking station?
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alia hossain 1/29/2024 4:07:57 PM
good material for prepare this exam
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Guido 1/29/2024 2:26:01 PM
good to learn
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Shweta 1/29/2024 1:09:47 PM
Good questions
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GANGARAM 1/29/2024 8:09:09 AM
Good Question
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Joel 1/29/2024 5:00:25 AM
QUESTION: 71 SMTP is TCP, not UDP DNS can be TCP or UDP
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Aruna 1/29/2024 2:18:26 AM
just started
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srinivasa rao 1/28/2024 9:50:34 PM
Question are relevant and good explanation
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priyanka 1/28/2024 7:23:26 PM
good questions
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Chandan 1/28/2024 4:47:24 PM
Correct answer for Question 62 is C)Multi-Cluster, shared data
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Chandan 1/28/2024 4:28:52 PM
Correct answer for Question 41 is Scaling out
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123 1/28/2024 4:22:50 PM
test comment
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