Which three are characteristics of Visual Workflow? Choose 3 answers
Answer(s): A,B,D
A manager would like information on the knowledge base searches conducted by customers and call center agents. Which two metrics are useful for identifying knowledge article effectiveness? Choose 2 answers
Answer(s): A,B
Universal Containers is launching a full line of new products and Service Cloud should support the following requirements:· Agents need to collaborate with other teams.· The product development team needs to be alerted on high-priority cases for specific products.Which solution will meet these requirements?
Answer(s): A
A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system.A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system.Which two metrics can be used to assess the success of the new workforce management system? Choose 2 answers
Answer(s): B,D
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