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Free ADX261 Exam Braindumps (page: 4)

Page 3 of 50
PDF with 304 Questions

Universal Containers (UC) wants to schedule for repair service when an agent is unable to solve the customer's problem via the call center.
What functionality should a consultant recommend to satisfy the UC's need?

  1. omni Channel
  2. Contact Request
  3. Field Service
  4. Mobile Connect

Answer(s): C



Universal Containers wants to notify Support Managers when a new case have been untouched from more than two business days.
Which approach should a consultant implement?

  1. Define case auto-response rules.
  2. Estabalish case assignment rules.
  3. Use Flow Builder to create a flow with scheduled path.
  4. Configure case escalation rules.

Answer(s): D



Support Managers have requested the ability to provide real-time feedback to Agents during customer chat sessions.
What feature should a consultant configure to meet this requirement?

  1. Push Notifications
  2. Case Feed
  3. Omni-channel Supervisor
  4. Next Best Actions

Answer(s): C



The contact center at universal containers wants to increase its profit margins by promoting call deflection with service cloud.

Which two solutions should a consultant recommend?
Choose 2 answers

  1. Customer community
  2. Knowledge base
  3. Service cloud console
  4. Automatic call distribution

Answer(s): A,B






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