A strategy designer is working on a future digital commerce vision for Cloud Kicks. What should the designer focus on when engaging technical stakeholders7
Answer(s): C
The designer should focus on exploring feasibility and opportunities for future innovation when engaging technical stakeholders. Feasibility refers to how possible or realistic it is to implement a solution, given the technical constraints or requirements. Opportunities for future innovation refer to the potential or possibilities for creating new or improved solutions, leveraging the latest technologies or trends. Both aspects help foster a collaborative and creative dialogue between the designer and the technical stakeholders, and ensure that the solution is both viable and desirable.
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy- designer-certification-prep/engage-technical-stakeholders
A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement.Which option reflects the format of the design challenge statement"?
This option reflects the format of the design challenge statement. A design challenge statement is a statement that frames the problem to be solved in a human-centered and open-ended way. It typically follows the format of "How might we (HMW) + user + need + outcome". It helps inspire and guide the ideation and solution generation process.
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer- certification-prep/write-a-design-challenge-statement
The design team at Cloud Kicks used qualitative research to uncover an opportunity to create a new line of sustainable footwear.What should the strategy designer do to build a shared understanding and agreement among business leaders to move forward with this new initiative7
Answer(s): B
The strategy designer should share customer needs and tie them to business goals to build a shared understanding and agreement among business leaders to move forward with the new initiative of creating a new line of sustainable footwear. This helps demonstrate the value and relevance of the initiative, and how it aligns with the business vision and objectives.
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer- certification-prep/share-customer-needs-and-tie-them-to-business-goals
At a project kickoff, the strategy designer wants to get ideas from all stakeholders to use as hypotheses. The designer runs a sketching activity with the multi-disciplinary group, asking everyone to sketch. They give everyone fat markers and sticky notes, and set a timer for 5 minutes of sketching.What is the reason why marker choice is important?
The reason why marker choice is important is that they enable stakeholders to focus on generating ideas rather than detailing UI. Fat markers are thick pens that limit the level of detail that can be drawn on a sticky note. They help stakeholders concentrate on the concept or idea behind the sketch, rather than the user interface or visual design.
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer- certification-prep/sketch-with-fat-markers
A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don't share a common understanding of customer pain points. What should the strategy designer create to align stakeholders on the most important customer issues'?
A journey map is a tool that the strategy designer should create to align stakeholders on the most important customer issues. A journey map is a visual representation of the customer's experience with a product or service, from their perspective. It helps identify the customer's needs, goals, pain points, emotions, and touchpoints across different stages of their journey. It also helps prioritize and address the most critical customer problems or opportunities for improvement.
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer- certification-prep/conduct-a-journey-mapping-session
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