Free CRT-211 Exam Braindumps (page: 25)

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SFB Industries have set their Sales users profiles to read only on cases. But they have recently created a sharing rule that grants all sales users write access. What is true about the sales users level of access?

  1. They can edit cases
  2. They cannot edit cases
  3. They can only edit cases if they are the owner of the case
  4. They can only edit cases if they are the owner of the account

Answer(s): B



UC needs to use different a pricebook for sales representatives in US, LATAM, EMEA and APAC.
What should the system administrator do? Choose 1.

  1. delete standard pricebook and create pricebooks
  2. Clone standard Pricebook and assigned separate prices for each region

Answer(s): B



A Recruiting User needs to setup an object relationship between the Position Object and the Job Application Object. He needs this setup so that a Position record can be related to many Job Application records and Job Application Records can be related to many Position Records. He also needs this in a setup where deleting a Position record will delete all related Job Application records and deleting a Job Application record deletes all related Position records. What can a system administrator do to fulfill the requirement?

  1. Create a lookup relationship on both objects.
  2. Create two master-detail relationships where both can be master and both can be detail records
  3. Create a junction object between the Job Application and Position object.

Answer(s): C



What can an administrator do to enable customers to submit service request? Choose 2.

  1. Enter live chat agent on the company website
  2. Enable chatter answers
  3. Enable the service cloud console on the company website
  4. Enable case feed on the company website

Answer(s): A,B



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Ashwini commented on November 13, 2024
I would appreciate for resources you can provide
INDIA
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