Free CRT-211 Exam Braindumps
Certification Preparation for Advanced Administrator Questions 126–130 (page: 27)

Updated On: 10-Feb-2026

SFB Industries are tightening up their forecasting procedure. Sales Managers would now like to see a submission of each users forecast at the end of each week.
Which feature will allow you to do this?

  1. Customizable Forecasting
  2. Collaborative Forecasting

Answer(s): A



How is Salesforce Knowledge enabled for users that need access to article management?

  1. Contact Salesforce Support
  2. Use the Knowledge checkbox on a profile to enable to feature license
  3. Use the Knowledge checkbox on a user record to enable the feature license
  4. Add users that need access to Knowledge inside the App

Answer(s): C



What are the three types of Milestone Actions that you can trigger when working with Entitlements? (Select 3)

  1. Success Action
  2. Completion Action
  3. Warning Action
  4. Violation Action
  5. Starting Action

Answer(s): A,C,D



Suggest a feature that SFB Industries can enable to increase call deflection.

  1. Click--to--dial
  2. Email--to--Case
  3. Public Knowledge Base
  4. Live Chat

Answer(s): C



How can SFB Industries ensure that incoming cases are routed to the correct department based on the "Type" field on Cases?

  1. Enable case routing for agents
  2. Use Auto--response rules & Queues
  3. Create a workflow rule to assign users the correct case
  4. Use Assignment rules & Queues

Answer(s): A



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