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Salesforce Field Service Lightning Consultant Exam Questions
Salesforce Certified Field Service Lightning Consultant (Page 10 )

Updated On: 16-Feb-2026
Page 10 of 58
PDF with 304 Questions

Universal Containers wants to ensure that Service Appointments are only assigned to Resources who are Active.
What configuration should a Consultant recommend for the Scheduling Policy?

  1. Match Fields
  2. Required Resource
  3. Match Boolean
  4. Preferred Resource

Answer(s): C



Universal Containers is outsourcing work to a third-party Contractor. This Contractor is committed to working 100 hours per week. How should this be configured in the system?

  1. Create 5 Resources with 20 hours available a week.
  2. Create a Resource with 20 hours available a day.
  3. Create 100 Service Appointments with Contractors as Required Resources.
  4. Create a Capacity-based Resource with 100 hours capacity a week.

Answer(s): D



Universal Containers performs service which may require more than one task on a Work Order. A Consultant has recommended Work Order Line Items to manage the task(s).
What should be considered as part of this solution to ensure tasks are dispatched?

  1. Work Order Line Items require a Case for the field technician to perform the work.
  2. All Work Order Line items inherit the required Skills for the associated Asset.
  3. Work Order Line Items require a Service Appointment for a field technician to perform the work.
  4. Scheduled Work Order Line Items have to be completed on a daily basis or rescheduled the end of day.

Answer(s): C



Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete.
How can CSAT information be collected?

  1. Add the CSAT Visualforce page to the Work Order.
  2. Install the Survey Snap-in for CSAT capture.
  3. Install an AppExchange Package.
  4. Enable the CSAT Quick Action for Work Orders.

Answer(s): C



When should both the Root Work Order and Root Work Order Line Item fields be added to page layouts?

  1. When a service process dictates that there are two levels in a Work Order Hierarchy and two levels in the Work Order Line Hierarchy. (Parent Work Order can be used)
  2. When a service process dictates that there is a single level in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
  3. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than two levels in the Work Order Line Hierarchy.
  4. When a service process dictates that there are more than two levels in a Work Order Hierarchy and more than a single level in the Work Order Line Hierarchy.

Answer(s): C






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