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Salesforce Field Service Lightning Consultant Exam Questions
Salesforce Certified Field Service Lightning Consultant (Page 3 )

Updated On: 15-Feb-2026
Page 3 of 58
PDF with 304 Questions

Universal Containers wants to encourage their Technicians to identify sales opportunities in the field.
Which option should a Consultant recommend?

  1. Log a follow-up task on the Work Order.
  2. Call the Sales Team with the Opportunity.
  3. Create a custom filed on the Work Order.
  4. Create a Quick Action to create the Opportunity.

Answer(s): D



Universal Containers has implemented a Knowledge solution to provide Field Technicians with information necessary to complete assigned work.
Which two capabilities will now be available?

  1. Attach Knowledge Articles to Work Order Line Items Only.
  2. Manage Attached Articles and Search the Knowledge Base.
  3. Attach Articles to Work Orders and Work Order Line Items.
  4. Include Quick Actions and Global Actions in Attached Articles.

Answer(s): B,C



Which two configurations can companies add to brand the Field Service mobile app?

  1. Company logo
  2. Company Colors
  3. Company style sheets
  4. Company address

Answer(s): B



Universal Containers has negotiated two key SLAS: 1) initial response and 2) overall resolution of issues related to installed products.
What combination of Salesforce features should a Consultant recommend to support this use case?

  1. Assets and Entitlements.
  2. Assets and Service Contracts.
  3. Accounts and Service Contracts.
  4. Accounts and Assets

Answer(s): A



Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order.
Which three should a Consultant set up in order to achieve this requirement?

  1. Create Account-wide Discounts.
  2. Apply Promotion to the Work Order.
  3. Apply Price Book to the Work Order.
  4. AppCreate Products and Price Book Entries.
  5. Create Work Order Line Items with Products.

Answer(s): C,D,E






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