QUESTION: 5

Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

Adjust Scheduling Policy
Knowledge Base
Customer Entitlements
Dispatching
Scheduling

Answer(s): A,B,D

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QUESTION: 6

Universal Containers has enabled Field Service Lightning and is looking to enable Entitlements for Work Orders. What should a Consultant take into consideration?

Managing page layouts and milestone trackers can be done in salesforce1.
Creating Entitlements for Cases and Work Orders must be separated.
Managing page layouts and validation rules can be done in Salesforce Lightning.
Creating Entitlements for Work Orders requires Lightning to be enabled.

Answer(s): B

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Approximately 70% of Universal Containers' site visits are inspections and quotation sessions that take roughly the same amount of time and same set of resource skills to complete. What should a Consultant recommend to streamline the creation of these work orders?

Train Technicians to use Duplicate Work Order feature.
Launch the Work Order Standardization Wizard.
Create a standard set of Work Order Line Items.
Create Work Types for use on Work Orders

Answer(s): D

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QUESTION: 8

Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

Create a new Work Order and relate it to the previous Work Order.
Create a new Work Order and relate it to the Customer.
Update a field called "Repeat Call" on the initial Work Order.
Create new Work Order Line Items under the initial Work Order.

Answer(s): A

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Free Field Service Lightning Consultant Exam Braindumps (page: 3)

QUESTION: 5

QUESTION: 6

QUESTION: 7

QUESTION: 8

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