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Salesforce Field Service Lightning Consultant Exam Questions
Salesforce Certified Field Service Lightning Consultant (Page 5 )

Updated On: 15-Feb-2026
Page 5 of 58
PDF with 304 Questions

Universal Containers wants to use Work Types, since many of their Work Orders require the same Field Service Technician skills.
What should the Consultant consider when using Work Types?

  1. A change to the skills on a Work Type will affect the required skill on Work Orders previously created from that Work Type.
  2. A Work Order inherits the Work Types required skills; however, the user has the ability to add/remove skills on the Work Order.
  3. An existing Work Order Line Item will inherit the required skill of a Work Type, regardless of any existing required skills.
  4. A Work Order Line Item will inherit their parent Work Order's Work Type Skills, and the user is unable to make additional changes.

Answer(s): B



Universal Containers wants to have more control over the geography in which their Technicians are performing work.
What capability should a Consultant enable?

  1. Service Territories
  2. Geotracking
  3. Territory Management
  4. Location Management

Answer(s): A



Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

  1. Create a new Work Order and relate it to the previous Work Order.
  2. Create a new Work Order and relate it to the Customer.
  3. Update a field called "Repeat Call" on the initial Work Order.
  4. Create new Work Order Line Items under the initial Work Order.

Answer(s): A



Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off.
Which three options are available through configuration in Field Service Lightning?

  1. Add additional page to End Section of report.
  2. Add additional field to Address Section of report.
  3. Add additional filed to General Section of report.
  4. Add additional image to Detail Section of report.
  5. Add additional dates in Date Section of report.

Answer(s): A,C,E



Universal Containers wants to represent and track a Bill of Material (BoM).
What should a Consultant recommend?

  1. Use Assets and define a hierarchy.
  2. Use a custom object to model the BoM.
  3. Use an ERP to manage the BoM.
  4. Use Products and add to an Order.

Answer(s): C






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