QUESTION: 25

A Universal Containers' (UC) Technician is completing a service appointment, but is unable to finish one of the tasks defined on the Work Order Line Items because of insufficient Inventory. Assuming UC is using the standard Work Order and Line Item status picklist values, how should the work be recorded?

Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Cannot Complete".
Mark all Work Order Line Items as "Cannot complete," including the incomplete Work Order Line Item; mark the parent Work Order as "In Progress."
Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete" and enter details in the Description field. Mark the parent Work Order as "Closed"
Mark all completed Work Order Line Items as "Completed." Mark the incomplete Work Order Line Item as "Cannot Complete," and enter details in the Description filed. Mark the parent Work Order as "Cancelled."

Answer(s): A

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QUESTION: 26

Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country. What Price Book structure is recommended?

Utilize a standard Price Book specific to each country.
Utilize the standard Price Book with pricing rules applied.
Utilize a custom Price Book specific to each country.

Answer(s): C

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QUESTION: 27

Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?

Use Assets and define a hierarchy.
Use a custom object to model the BoM.
Use an ERP to manage the BoM.
Use Products and add to an Order.

Answer(s): C

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QUESTION: 28

The Dispatcher at Universal Containers would like to schedule Service Appointments from the Dispatcher's Console while taking the Scheduling Policy into consideration. Which three options are available to the Dispatcher? Choose 3 answers

Select a Service Appointment from the list, press the "Edit" action and allocate the Resource.
Select a Service Appointment from the list and press the "Schedule" action.
Select multiple Service Appointments from the list and bulk schedule them.
Select a Service Appointment from the list, press the "Candidates" action, and select the best time slot.
Select a Service Appointment from the list, press the "Change Status" action and "Dispatch."

Answer(s): B,C,E

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QUESTION: 26

QUESTION: 27

QUESTION: 28

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