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Salesforce Field Service Lightning Consultant Exam Questions
Salesforce Certified Field Service Lightning Consultant (Page 7 )

Updated On: 15-Feb-2026
Page 7 of 58
PDF with 304 Questions

Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?

  1. With Entitlement Templates
  2. With Workflows
  3. With Process Builder
  4. With Work Order Types.

Answer(s): C



Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?

  1. Create two Service Appointments, set the Related Service Appointment and Time Dependency.
  2. Create one Service Appointment with the total duration of the two jobs and assign two Resources.
  3. Create two Service Appointments and schedule them to the same Resource.
  4. Create one Service Appointment and schedule it to two different Resources.

Answer(s): A



Universal Containers (UC) wants to measure their adherence to specific SLAs for all Work Orders. In which order should a Consultant Implement the setup to achieve this requirement?

  1. Set UP Milestones, Create Entitlement records, Set Up Entitlements Process for Work Orders.
  2. Set Up entitlements Process for Work Orders, Set Up Milestones, Create Entitlement records.
  3. Set Up Milestones, Set Up Entitlements Process for Work Orders, Create Entitlement records.
  4. Create Entitlement records, Set Up Entitlements Process for Work Orders, Set Up Milestones.

Answer(s): C



Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined.
What should a Consultant implement to achieve this requirement?

  1. Work Types, Skill Routing, Skill Requirements, Operating Hours
  2. Case process, Work Types, Entitlements, and Milestones
  3. Skill Requirements, Work Types, Case Process, Milestones
  4. Work Types, Skill Requirements, Entitlements, and Milestones

Answer(s): A



Containers wants to offer their Field Technicians a more limited view of Work Orders and Service

Appointments in the Field Service mobile app compared to their Dispatchers.
What should a Consultant recommend so the Field Technician sees only the necessary fields?

  1. Field Technician Page Layouts
  2. Field Technician Visualforce Pages
  3. Field Technician Field Sets
  4. Field Technician Mini-Page Layouts

Answer(s): A






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