QUESTION: 29

Universal Containers needs to implement a way to track all internal and external work associated with an inbound contact center request. How should a Consultant recommend tracking the work?

Parent/Child Work Orders
Cases Only
Cases and Work Orders
Work Orders only

Answer(s): A

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Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on hour, every hour, between 9am-5pm. How can this be achieved?

Use Territory-specific Operating Hours.
Use Customer Operating Hours.
Use Multiple Operating Hours with Slots for each hour.
Use Exact Appointments on the Work Types.

Answer(s): A

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QUESTION: 31

Over 70% of Universal Containers' sales are made by Field Technicians during on-site, customer visits, Many times, after selling a product, they will install the product as part of the current body of work. How should a Consultant recommend accomplishing this in the Field Service mobile app?

Create a New Task linked to the Contact and assign to a Sales Rep.
Add a "Create Opportunity" Quick Action to the Work Order Line Item.
Create a custom Visualforce page to create a new Opportunity.
Add an "Upsell" Quick Action to the Account that creates a new Work Order

Answer(s): B

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QUESTION: 32

Universal Containers (UC) wants to customize Service Reports provided to customers at sign-off. Which three options are available through configuration in Field Service Lightning?

Add additional page to End Section of report.
Add additional field to Address Section of report.
Add additional filed to General Section of report.
Add additional image to Detail Section of report.
Add additional dates in Date Section of report.

Answer(s): A,C,E

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Free Field Service Lightning Consultant Exam Braindumps (page: 9)

QUESTION: 29

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QUESTION: 32

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