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Salesforce Field Service Lightning Consultant Exam Questions
Salesforce Certified Field Service Lightning Consultant (Page 9 )

Updated On: 16-Feb-2026
Page 9 of 58
PDF with 304 Questions

Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS.
Where would UC apply an

Entitlement record to track the specific Service Contract SLAS?

  1. Work Order Line Items
  2. Service Contract
  3. Work Order
  4. Account

Answer(s): D



A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

  1. Drag and drop the Service Appointments to other available Resources and run Optimization.
  2. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.
  3. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
  4. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."

Answer(s): A



Universal Containers wants to invoice its Customer for the parts used when performing repairs on installed Assets.
What should a Consultant recommend to track the price of the parts consumed?

  1. Use Opportunity Line Items and Price Books to track the price.
  2. Use Products and Price Books to track the price.
  3. Use Assets and Products to track the price.
  4. Use a custom object to model the Work Order pricing and price.

Answer(s): C



Universal Containers has installed base equipment that requires specific expertise to install or decommission. Additionally, the effort can vary significantly based on equipment type.
What solution should a Consultant recommend to efficiently manage installation and decommission work?

  1. Validation Rules and Work Types
  2. Work Types and Skill Requirements
  3. Milestones and Service Appointments
  4. Skill Requirements and Entitlements

Answer(s): A



Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only. How can this be configured?

  1. Include the Match Territory Work Rule in the Scheduling Policy.
  2. Mark the Service Territory's Resources as Required on the Service Appointments.
  3. Ensure the Resource's Address is in the same Match Territory as the Service Appointments.
  4. Include the Resource Availability Work Rule in the Scheduling Policy.

Answer(s): A






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