QUESTION: 49

A user is having trouble logging into Salesforce. The users login history shows that this person has attempted to log in multiple times and has been locked out of the organization.
How can the system administrator help the user log into Salesforce? (2 answers)

Click reset password on the users record detail page.
Send an email to the user containing the user's password
Log in as the user and enter a new password
Click unlock on the users record detail page

Answer(s): C,D

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QUESTION: 50

How can knowledge articles be used? (2 answers)

To display Salesforce answers
To display Salesforce solutions
To display for customer self-service
To resolve customer cases

Answer(s): A,D

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QUESTION: 51

Sales representatives at universal containers should not be able to create leads, delete their own accounts, or send mass emails. How can an administrator meet these requirements?

Modify a standard profile.
Create a custom profile.
Change the organization-wide default settings.
Create a sharing rule.

Answer(s): B

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QUESTION: 52

The marketing team wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead.
How can the system administrator automate this process?

Create an email template for each language and an assignment rule to send appropriate template
Create an email template for each language and an auto response rule to send appropriate template
Create an email template for each language and a workflow alert to send appropriate template
Create a single email template and use the translation workbench to translate and send the appropriate template

Answer(s): D

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QUESTION: 49

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QUESTION: 52