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Salesforce Sales-101 Exam Questions
Salesforce Certified Sales Foundations (Page 3 )

Updated On: 21-Feb-2026
Page 3 of 27
PDF with 127 Questions

Asales representative just closed a deal and wants to make sure the customer is set up for success. How can the sales rep ensure the customer has a great experience with the product?

  1. Share other customer success stories.
  2. Recommend additional productsand services.
  3. Provide timely support and training.

Answer(s): C

Explanation:

Providing timely support and training is one of the best ways to ensure the customer has a great experience with the product. Support and training help the customer to use the product effectively, efficiently, and confidently, as well as to troubleshoot any issues or challenges they may encounter. Support and training also help to build trust, loyalty, and retention with the customer.


Reference:

https://www.salesforce.com/resources/articles/customer-service/#customer- service-tips



A sales representative wants to avoid getting a price objection during a meeting near the end of thesales cycle.
Which strategy helps minimize price challenges?

  1. Showing a competitor pricing matrix during the meeting.
  2. Presenting a discount at the beginning of the conversation.
  3. Building in value-based conversation from the beginning.

Answer(s): C

Explanation:

Building in value-based conversation from the beginning is a strategy that helps minimize price challenges by focusing on how the solution can deliver value to the customer rather than on how much it costs. Value-based conversation involves asking open-endedquestions, listening actively, understanding the customer's pain points and needs, and presenting tailored solutions that address them.


Reference:

https://www.salesforce.com/resources/articles/value-selling/#value-selling-tips



A sales representative has a customer who is indecisive about the proposed solution and hesitant to close the contract.
How should the sales rep convince the customer to find the solution invaluable and close the contract?

  1. Offer promotional discounts.
  2. Bundle additional products.
  3. Extend a free trial.

Answer(s): C

Explanation:

Offering promotional discounts is a way to convince an indecisive customer to find the solution invaluableand close the contract by creating a sense of urgency, exclusivity, and reciprocity. Promotional discounts can motivate the customer to act quickly before they miss out on a good deal, as well as make them feel special and appreciated for choosing your solution.


Reference:

https://www.salesforce.com/resources/articles/sales-promotion/#sales- promotion-examples

Extending a free trial is a good way toconvince an indecisive customer to close the contract, as it allows them to experience the value of the solution firsthand and overcome any doubts or objections. A free trial also creates a sense of urgency and scarcity, as the customer knows that they have a limited time to take advantage of the offer. By extending a free trial, the sales rep can demonstrate confidence in the solution and show the customer that they are willing to accommodate their needs and preferences.


Turn Undecided Customers into Successful Sales - Upnify, section "Offer guarantees and flexible policies".
How to Handle Indecisive Customers? - Bitrix24, section "Offer a free trial or a money-back guarantee".



Universal Containers (UC) is starting its third fiscal quarter and wants to ensure its sales representatives' territory plans will be successful.
Which activity should UC and its sales reps review mid-year to ensure success?

  1. Survey the sales team and get recommendations.
  2. Change plans to provide a fresh view on each account.
  3. Assess prospect and account quality to prioritize leads.

Answer(s): C

Explanation:

Assessing prospect and account quality to prioritize leads is an activity that can help ensure sales success mid-year by focusing on the most promising opportunities and allocating resources accordingly. Assessing prospect and account quality involves evaluating factors such as fit, interest, urgency, and authority, and ranking leads based on their likelihood and readiness to buy.


Reference:

https://www.salesforce.com/resources/articles/lead-generation/#lead-generation- strategies



A sales representative plans to attend a large industry conference. How can the sales repensure the largest return on investment for attending the conference?

  1. Set up meet and greet opportunities with attendees.
  2. Develop a targeted plan and coordinate a series of touchpoints.
  3. Attend as many networking events as possible.

Answer(s): B

Explanation:

Developing a targeted plan and coordinating a series of touchpoints is a way to ensure the largest return on investment for attending a conference by maximizing the opportunities to connect with potential prospects, customers, and partners. A targeted plan should include identifying the goals, audience, and message for the conference, as well as scheduling meetings, events, and follow-ups with key contacts.


Reference:

https://www.salesforce.com/resources/articles/sales- conference/#sales-conference-tips






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