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SAP C_C4C14_1811 Exam Questions
SAP Certified Application Associate - SAP Service Cloud 1811 (RETIRED) (Page 2 )

Updated On: 27-Apr-2026
Page 2 of 32
PDF with 155 Questions

You are setting up the connection between SAP JAM and SAP Cloud for Customer

Where do you enable this integration?

Note: There are 2 correct answer to this question

  1. In general settings under the administration work center
  2. In scoping under the Business Configuration work center
  3. In integration under the business configuration work center
  4. In Service and social general settings under the administrator work center

Answer(s): B,D



When a scheduling condition is evaluated for a maintenance plan, what entity is it based on?

  1. Maintenance product measurement reading
  2. Maintenance item counter reading
  3. Maintenance item serial number
  4. Maintenance product quantity value

Answer(s): B



Who can approve time reports created by the service technicians?
Note: There are 2 correct answers to this question.

  1. Functional unit manager
  2. Territory Manager
  3. Service line manager
  4. Reporting line manager

Answer(s): A,C



Which of the following prepackaged mashups exist for SAP Cloud for Customer?
Note: There are 2 correct answers to this question.

  1. Google maps
  2. Whatsapp
  3. Hotmail

Answer(s): A,C



You enable email integration with SAP Cloud for Customer service request management Which partner types are supported for the email channels?
Note: There are 2 correct answer to this question.

  1. Individual customers
  2. Group customer
  3. Corporate customers
  4. Competitors

Answer(s): A,C



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