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Free SD0-302 Exam Braindumps (page: 19)

Page 19 of 59
PDF with 232 Questions

Which of these options is a benefit of right-sourcing?

  1. It enables the utilisation of effective external options
  2. It enables the correct cultural mix within the workplace
  3. It eliminates the culture of waste in the organisation
  4. It meets team objectives by improving IT services

Answer(s): A



Your manager has asked you to undertake a PR exercise to promote the Service Desk to the business; which of these options would best describe your main objectives for this exercise?

  1. Educating users on the value of the Service Desk and the explaining the content of the SLA
  2. Increasing the visibility of the Service Desk and clarifying user responsibilities and benefits
  3. Raising user awareness of the Service Desks opening hours and providing job descriptions
  4. Dictating user behaviour and improving user satisfaction

Answer(s): B



You are in the process of developing a programme of activities to promote the Service Desk. You believe this is a very important aspect of your role and that all promotional activities should meet your objectives.
Which of these options describes one of those objectives?

  1. Managing your managers expectations
  2. Managing your teams expectations
  3. Managing your users expectations
  4. Managing your own expectations

Answer(s): C



You are planning a promotion campaign to raise customer awareness of the Service Desk and the benefits it brings to the business.
Which of these activities would be most effective in doing this?

  1. Offer customers the opportunity to experience life on the Service Desk
  2. Provide induction training and team-building away-days
  3. Give all customers a stress ball with Service Desk contact details printed on it
  4. Schedule your staff to floor walk at regular intervals

Answer(s): D



Page 19 of 59



Post your Comments and Discuss SDI SD0-302 exam with other Community members:

Priya commented on September 25, 2023
Hi Can you upload the C_HRHFC_2305 exam dumps ? Thanks
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Aindrila commented on July 25, 2023
Can you please share the dumps
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