CompTIA
Checkpoint
ISC
HP
Dell
EC-Council
EXIN
Fortinet
ITIL®
Juniper
PMI
Microsoft
VMware
Avaya
Google
Salesforce
Amazon
Palo Alto Networks
Certiport
ISC2
All Vendors
  2. Home
  3. Exams
  4. SDI
  5. SD0-302

Free SD0-302 Exam Braindumps (page: 21)

Page 20 of 59
PDF with 232 Questions

Which of these options is a key component of a marketing programme?

  1. Defining the message and communicating to the relevant audience
  2. Identifying the key customers
  3. Targeting messages to all IT
  4. Communication to all stakeholders in a similar manner

Answer(s): A



Identify a key component of a good internal communications programme

  1. Feedback mechanisms to test SLAs
  2. Cleverly crafted and worded documents
  3. Clarity on the messages to be communicated
  4. Use of promotional materials mugs, mouse mats etc.

Answer(s): C



Which of the following options would NOT be essential in helping you to manage your stakeholders expectations?

  1. Specifying individual service feedback mechanisms
  2. Creating a Service Catalogue with service offerings clearly defined
  3. Defining service levels that balance resources and capabilities with business requirements
  4. Offering multiple channels to provide information about the Service Desk

Answer(s): A



What steps should you take to manage the service expectations of stakeholders?

  1. Use KPIs to calculate service ROI
  2. Build SLAs based on IT measures
  3. Build a catalogue of systems for all customers
  4. Use customer surveys to identify business needs

Answer(s): D






Post your Comments and Discuss SDI SD0-302 exam with other Community members:

SD0-302 Exam Discussions & Posts