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Free SD0-302 Exam Braindumps (page: 23)

Page 23 of 59
PDF with 232 Questions

Which statement most accurately describes typical key performance indicators for the Incident Management process?

  1. Major Incidents failing to meet SLA; Incidents failing to match Known Errors; Cost per Problem
  2. Total number of Incidents; total number of Service Requests; number of Incidents failing to meet the SLA
  3. First Contact Resolutions; Second Level Resolutions; Workarounds
  4. Cost per Incident; cost per Service Request; cost per Major Incident

Answer(s): B



What metrics would you NOT expect to come from the Incident Management process?

  1. Incidents outstanding by resolver group
  2. Number of Incidents closed on the first call
  3. Number of escalations logged in the Incident lifecycle
  4. Percentage of Incidents resolved out-of-hours

Answer(s): D



If you were establishing a Problem Management process in your organization, which of the following would be one of your primary objectives?

  1. To eliminate all Problems over time
  2. To prevent Incidents developing into Problems
  3. To eliminate the occurrence of all user-related Problems
  4. To minimise the impact of Incidents that cannot be prevented

Answer(s): B



Which of these options best describes a reactive objective of Problem Management?

  1. To minimise the impact of Incidents that cannot be prevented
  2. To prevent the occurrence of Incidents
  3. To prevent the recurrence of Incidents
  4. To determine the root cause of Incidents and initiate corrective actions

Answer(s): A



Page 23 of 59



Post your Comments and Discuss SDI SD0-302 exam with other Community members:

Priya commented on September 25, 2023
Hi Can you upload the C_HRHFC_2305 exam dumps ? Thanks
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Aindrila commented on July 25, 2023
Can you please share the dumps
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