Which of the following is a business best practice quality model?

Answer(s): D

Your IT director has told you that your team must follow best practice.
What is a major benefit of so doing?

Customers and employees will feel more satisfied with the service provided by your team
Senior management meetings will not dwell on the failings of your team
The speed of resolution becomes the sole focus of everyones attention
Team members are less likely to be involved in cross-department projects

Answer(s): A

If you choose to implement a formal standard rather than a best practice, which would be the best description of the difference?

A best practice does not need evidence to prove progress, a formal standard does
A formal standard may not be ITIL compliant, a best practice would be
A best practice demonstrates good governance, a formal standard demonstrates adherence
Best practice does not include ISO/IEC 20000, a formal standard includes ITIL

Answer(s): A

Which of these options would be a practical way to gain an understanding of other countries cultures?

Answer(s): B

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