Palo Alto Networks

Free CIS-CSM Exam Braindumps (page: 10)

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QUESTION: 37

In the Customer Service Management space, what does the term asset management mean?

Financial, contractual and inventory information of assets
A set of business activities and processes used to track assets
Tables in the Asset application
Tracking products or services customers are using

Answer(s): D

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QUESTION: 38

Which of the following roles cannot update a consumer’s record?

sn_customerservice_agent
sn_customerservice_manager
sn_customerservice.consumer_agent
admin

Answer(s): A

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QUESTION: 39

Major Issue Management uses which one of the following capabilities?

Governance Risk and Control
Targeted Communications
Asset management
Record producers

Answer(s): B

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QUESTION: 40

What is required to synchronize fields from a parent to a child case(s)?

The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated
Major Issue Management needs to be installed and certain properties enabled
No action required, this is a standard Customer Service Management feature
The role of sn_customerservice.customer_case_manager must be assigned

Answer(s): B

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CSM User commented on July 26, 2024
Preparing for CIS-CSM
Anonymous
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Nikhitha commented on April 03, 2024
Am learning
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Nathan commented on January 10, 2023
passed my exam today. this is a good start to 2023.
UNITED STATES
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Nathan commented on January 10, 2023
Passed my exam today. This is a good start to 2023.
UNITED STATES
upvote