Free CIS-CSM Exam Braindumps
Certified Implementation Specialist - Customer Service Management Questions 41–45 (page: 10)

Updated On: 9-Feb-2026

HOTSPOT (Drag and Drop is not supported)
Match the definitions for roles relationships.

  1. See Explanation section for answer.

Answer(s): A

Explanation:



Which of the following functions can be completed when using the Field Service Management Application on a mobile device offline? (Choose three.)

  1. Manage requests
  2. Execute assigned tasks
  3. Close work orders
  4. Manage cases
  5. Manage assets

Answer(s): B,C,E



Information in the Case Field ‘Contact’ is copied to which Incident Field?

  1. Contact
  2. User
  3. Customer
  4. Caller

Answer(s): D



How many active OpenFrame configurations can you have on an instance?

  1. 2
  2. Unlimited
  3. 1
  4. 3

Answer(s): B



What are common types of application record data that are imported during a CSM data migration? (Choose two.)

  1. Knowledge Article
  2. Accounts
  3. Chat
  4. Case

Answer(s): A,B



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