What is the default value in the Channel field when a new case is opened by a customer in the Service Catalog, using the Customer Service Portal?

Answer(s): A

When activating the Customer Service Management Demo Data plugin, which case type is available besides product case?

Answer(s): A

What’s the purpose of the Deactivate Special Handling Notes Scheduled Job?

Runs at the end of the month and deactivates all Special Handling notes more than 30 days old
Runs weekly and must have the Active checkbox unchecked in order for Special Handling notes to be deleted by the end of the week
Runs on demand by the System Admin who must set specific weekly schedules and set only those that are priority 1-critical to be deactivated
Runs daily at midnight, checks all active alerts and sets the status to Expired for those that have reached their expiration dates

Answer(s): D

What does the Agent Whisper function do?

Lets agents and chat supervisors have a conversation without the requester knowing
Lets the chat supervisors have a conversation with the requester without the agent knowing
Lets agents have chat conversations with other agents without the requester knowing
Lets agents and requesters have a conversation without the chat supervisor knowing

Answer(s): A

Free CIS-CSM Exam Braindumps (page: 18)