Free CIS-CSM Exam Braindumps (page: 16)

Page 16 of 57

Which feature enables you to quickly identify high-priority tasks based on multiple dimensions, not just by a single field value like priority?

  1. Case Performance
  2. Case Analytics
  3. Case Digest
  4. Case Spotlight

Answer(s): D



During which Now Create stage are workshops conducted?

  1. Execute
  2. Initiate
  3. Deliver
  4. Plan
  5. Close

Answer(s): D



Which application must be activated to enable customers to check in on-line for future appointments?

  1. Business Location
  2. Walk-Up Experience
  3. Field Service Management
  4. Service Organization

Answer(s): B



What are some of the influencing factors that will help determine the type of customer support desk structure required? (Choose four.)

  1. Knowledge and skills required for agents
  2. Geographical location of customer
  3. Languages spoken by agents
  4. Number and type of support tools available
  5. Number of customer service portals used
  6. Number of agents required

Answer(s): A,B,C,F



Page 16 of 57



Post your Comments and Discuss ServiceNow® CIS-CSM exam with other Community members:

CSM User commented on July 26, 2024
Preparing for CIS-CSM
Anonymous
upvote

Nikhitha commented on April 03, 2024
Am learning
Anonymous
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Nathan commented on January 10, 2023
passed my exam today. this is a good start to 2023.
UNITED STATES
upvote

Nathan commented on January 10, 2023
Passed my exam today. This is a good start to 2023.
UNITED STATES
upvote