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Free CIS-CSM Exam Braindumps (page: 30)

Page 30 of 57
PDF with 241 Questions

What are the advantages of leading indicators over lagging indicators? (Choose two.)

  1. Hard to influence
  2. Prospective
  3. Retrospective
  4. Easy to influence

Answer(s): B,D



Customer Service Management Administrators can delegate Contact Administration activities to specific contacts within accounts by assigning specific roles to one or more users. Which of the following roles, if assigned, would allow the user to create contacts?

  1. Customer case manager (sn_customerservice.customer_case_manager)
  2. Customer account manager (sn_customerservice.customer_account_manager)
  3. Customer admin (sn_customerservice.customer_admln)
  4. Customer (sn_customerservice.customer)

Answer(s): C



What is knowledge article versioning?

  1. A content tracker for knowledge articles
  2. A knowledge article publishing guide
  3. The ability to manage and track article updates
  4. A knowledge article numbering guide

Answer(s): C



Service providers use business models to support their various customers. What type of customer is supported with the Business-to-Consumer (B2C) model?

  1. Individuals
  2. Partners
  3. Contacts
  4. Accounts

Answer(s): A



Page 30 of 57



Post your Comments and Discuss ServiceNow® CIS-CSM exam with other Community members:

CSM User commented on July 26, 2024
Preparing for CIS-CSM
Anonymous
upvote

Nikhitha commented on April 03, 2024
Am learning
Anonymous
upvote

Nathan commented on January 10, 2023
passed my exam today. this is a good start to 2023.
UNITED STATES
upvote

Nathan commented on January 10, 2023
Passed my exam today. This is a good start to 2023.
UNITED STATES
upvote