When creating or importing assets for CSM, model categories are used to: (Choose three.)

Define whether a Configuration Item (CI) is created when an Asset record is created or vice versa
Group assets together
Build a classification structure for product models
Model the configuration options for each product model being sold to customers
Define a link between Asset classes and Configuration Item (CI) classes

Answer(s): A,B,E

Viewing a customer’s install base in the CSM Workspaces enables customer service agents to: (Choose two.)

Close an upsell of related products and services not yet purchased by a customer
See the detailed configurations of the products and services deployed for a customer to determine the action needed
Trace Information provided in a case to the right product or service to which it relates
Monitor related operational services and configuration items that affect service health

Answer(s): A,B

Benefits of Proactive Customer Service Operations include: (Choose two.)

Answer(s): A,D

What features are included with the Customer Service Portal? (Choose three.)

Header with links for different customer activities such as creating a case
Search feature to get information from several repositories
Links to information sources such as the knowledge base, community and customer support
Links to marketing promotions and product coupons
The ability to create new accounts

Answer(s): A,B,C

Free CIS-CSM Exam Braindumps (page: 32)