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Free CIS-CSM Exam Braindumps (page: 5)

Page 5 of 57
PDF with 241 Questions

Contextual Search framework is used for providing Knowledge search results in which of these scenarios?

  1. Entering question in portal only
  2. Record Producer only
  3. Both portal question entry and Record Producer
  4. None of the above

Answer(s): B



Which of the following are true regarding integrating a ServiceNow Knowledge base with external content? (Choose two.)

  1. Imported external articles appear as attachments in ServiceNow
  2. Only applications that allow WebDAV connections can be integrated
  3. The imported article will have the same category it had in the source knowledge base
  4. SharePoint blocks this integration

Answer(s): A,B



Access to a Knowledge base or Article can be restricted based on a customer’s assets and the product models using which of the following? (Choose two.)

  1. Knowledge Product Entitlements
  2. Data Policy
  3. ACL
  4. User Criteria

Answer(s): A,D



What are some benefits that Knowledge Product Entitlement provide? (Choose three.)

  1. Reduces call volume
  2. Makes it easier for Agents to manage case volume
  3. Allows access to Knowledge Articles that are related to products owned by a customer
  4. Information about customer’s service contract
  5. Focused product marketing

Answer(s): A,B,C



Page 5 of 57



Post your Comments and Discuss ServiceNow® CIS-CSM exam with other Community members:

CSM User commented on July 26, 2024
Preparing for CIS-CSM
Anonymous
upvote

Nikhitha commented on April 03, 2024
Am learning
Anonymous
upvote

Nathan commented on January 10, 2023
passed my exam today. this is a good start to 2023.
UNITED STATES
upvote

Nathan commented on January 10, 2023
Passed my exam today. This is a good start to 2023.
UNITED STATES
upvote