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Free CIS-CSM Exam Braindumps (page: 6)

Page 6 of 57
PDF with 241 Questions

What are the characteristics of Knowledge Categories?

  1. Shareable across KBs: Yes ; Multi-Level: No
  2. Shareable across KBs: No ; Multi-Level: Yes
  3. Shareable across KBs: No ; Multi-Level: No
  4. Shareable across KBs: Yes ; Multi-Level: Yes

Answer(s): B



Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

  1. Manage cases on behalf of customer service agents
  2. Create cases on behalf of customers
  3. Manage requests on behalf of customer service agents
  4. Create requests on behalf of customers
  5. Manage major incident communication on behalf of a customer service manager

Answer(s): B,D



What is the purpose of a Catalog Item variable?

  1. Grants the customer the opportunity to ask a question
  2. Opens a wizard to help a customer fill in a case form
  3. Guides a customer by providing hints on case forms
  4. Allows the customer or consumer to qualify their answer

Answer(s): D



What one of the following is optional when creating a Catalog workflow?

  1. Publishing the workflow
  2. Defining workflow activities
  3. Approving the workflow
  4. Managing workflow versions

Answer(s): D



Page 6 of 57



Post your Comments and Discuss ServiceNow® CIS-CSM exam with other Community members:

CSM User commented on July 26, 2024
Preparing for CIS-CSM
Anonymous
upvote

Nikhitha commented on April 03, 2024
Am learning
Anonymous
upvote

Nathan commented on January 10, 2023
passed my exam today. this is a good start to 2023.
UNITED STATES
upvote

Nathan commented on January 10, 2023
Passed my exam today. This is a good start to 2023.
UNITED STATES
upvote