External content integration is important for agents to be able to access knowledge articles from external sources. ALL external sources must be:
Answer(s): C
An Account Relationship is based on a defined account relationship hype. Users with the System Administrator role can define two types of relationships: (Choose two.)
Answer(s): C,E
Which knowledge records can be configured with User Criteria?
Answer(s): D
When the virtual agent plugin is installed NLU is activated but is not available for use until what two configurations are completed? (Choose two.)
Answer(s): A,C
An entitlement defines the types of support a customer receives. Entitlements are based on a number of standard fields such as product and asset. When Proactive Customer Service Operations is implemented which additional fields could be used? (Choose two.)
Answer(s): D,E
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