In Advanced Work Assignment, what does the overflow assignment capability do, if defined?
Answer(s): A
Which role must B2B and B2C customers obtain, at a MINIMUM, to access to a ServiceNow instance?
Which Flow Designer flow can be used to automatically close resolved cases if customers do not respond within a specified time?
Answer(s): B
What role can be assigned to employees who are not fulfillers, such as those in sales and services, or do not have other CSM-specific roles, but have a need to create cases on behalf of customers?
Answer(s): D
Proactive Customer Service Operations works Event Management to proactively monitor and fix issues affecting customers. It can also trigger case workflow’s and enable organizations to notify customers whose services or products are impacted by an outage or issue. What are the three main components that make up Proactive Customer Service Operations? (Choose three.)
Answer(s): B,D,F
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