Free CIS-CSM Exam Braindumps (page: 20)

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Which of the following best describes how the CSM application uses the Asset table?

  1. CSM uses the Product table instead of the ITSM Asset table
  2. CSM uses the Product Model table instead of the ITSM Asset table
  3. ServiceNow uses the same Asset table for both CSM and ITSM, however CSM has a different subset of fields
  4. Because CSM Assets are managed differently from ITSM Assets ServiceNow uses different Asset Tables for CSM than it does for ITSM

Answer(s): C



A consumer service agent receives and accepts a case which was created by a consumer. The agent needs and requests more information from the consumer. After receiving the information, the agent proposes a solution that is accepted by the consumer. Given this scenario, what is the chronological order of case states used to manage this case?

  1. New > Work in Progress > On Hold > Work in Progress > Resolved > Closed
  2. New > Open > Work in Progress > Solution Proposed > Closed
  3. Open > Pending > Work in Progress > Resolved > Closed
  4. New > Open > Awaiting Info > Open > Resolved > Closed

Answer(s): D



What are the types of matching criteria for Customer Service? (Choose four.)

  1. Matching Skills
  2. Last Assigned
  3. Certifications
  4. Distance
  5. Assigned Cases
  6. Availability Today
  7. Partner Hours

Answer(s): A,B,E,F



What is a supported external customer that, in turn, sells to and supports one or more customers?

  1. Partner
  2. Account
  3. Contact
  4. Consumer

Answer(s): A






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