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ServiceNow CIS-CSM Exam Questions
Certified Implementation Specialist - Customer Service Management (Page 7 )

Updated On: 24-Feb-2026
Page 7 of 47
PDF with 284 Questions

Which one is NOT a dependency for the Customer Service Plugin?

  1. Task Activities
  2. Skills Management
  3. Openframe
  4. Communities

Answer(s): D



ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer’s Twitter profile details?

  1. Account
  2. Not supported
  3. Consumer
  4. Social Profile
  5. Personnel File

Answer(s): D



Which social media channels are NOT available out-of-box?

  1. Facebook
  2. Twitter
  3. LinkedIn
  4. All of the above
  5. None of the above

Answer(s): C



What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?

  1. Selecting all the groups
  2. Selecting none of the groups
  3. Missing configuration
  4. Misconfigured

Answer(s): A



How many outbound email accounts are supported in Customer Service Management?

  1. One
  2. Unlimited
  3. Two
  4. One per business service

Answer(s): A






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