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Free CIS-CSM Exam Braindumps (page: 8)

Page 7 of 57
PDF with 241 Questions

What module is used to create Case Record Producers?

  1. Case Record Producers
  2. Edit Records
  3. Record Producers
  4. Maintain Records

Answer(s): C



Which one is NOT a dependency for the Customer Service Plugin?

  1. Task Activities
  2. Skills Management
  3. Openframe
  4. Communities

Answer(s): D



ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer’s Twitter profile details?

  1. Account
  2. Not supported
  3. Consumer
  4. Social Profile
  5. Personnel File

Answer(s): D



Which social media channels are NOT available out-of-box?

  1. Facebook
  2. Twitter
  3. LinkedIn
  4. All of the above
  5. None of the above

Answer(s): C






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