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ServiceNow CIS-CSM Exam Questions
Certified Implementation Specialist - Customer Service Management (Page 8 )

Updated On: 24-Feb-2026
Page 8 of 47
PDF with 284 Questions

What are features of Customer Service Management? (Choose four.)

  1. Timed Audits
  2. Service Entitlements
  3. Demand Management
  4. Service Prospecting
  5. Real-time SLAs
  6. Service Contracts
  7. Skills-based routing

Answer(s): B,E,F,G



What are the Forum User Types? (Choose three.)

  1. Admin
  2. Registered
  3. Public
  4. Custom
  5. Moderator

Answer(s): B,C,D



Which of the following are true regarding the Community Portal application? (Choose two.)

  1. It is available to any customer with a Community license
  2. It is available by default with the Support and Service portals
  3. It is only available to CSM license holders
  4. Most of the configuration does not require System Administrator role

Answer(s): A,D



If only one user reports a content for moderation, the content will be hidden.

  1. True
  2. False

Answer(s): B



The available case types are: (Choose two.)

  1. Product Support
  2. Order
  3. Product
  4. Support

Answer(s): B,C






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