A CMDB Administrator identifies duplicate CIs. One was created by a manual import, and the other one was created by automated discovery. The discovered CI has the latest IP address, while the manually imported CI has an accurate relationship to a critical business application.How does the Administrator use the Duplicate CI Remediator to resolve this issue?
Answer(s): C
Retaining the discovered CI preserves the most current infrastructure attribute data such as the IP address, while merging the relationship from the manually imported CI ensures the accurate linkage to the critical business application is maintained.
A CMDB Administrator wants to remove all Linux Servers in the organization that have not been updated in six months.Which recommended action does the Administrator take in Data Manager?
Answer(s): B
An archive policy in Data Manager is used to systematically remove or archive configuration items that meet defined conditions such as not being updated within a specified timeframe, enabling lifecycle-based cleanup of stale Linux Server records.
The CMDB Administrator group aims to display meaningful results on the CMDB Health Dashboard Compliance Scorecard for server records that are not on the latest patch.What must be configured to achieve this goal?
Compliance scorecard results for patch status are driven by certification, which requires configuring a certification filter to target relevant CIs, a certification template to define the validation criteria, and an audit to evaluate whether the server records meet the expected patch level.
A CMDB Administrator has been tasked with gathering information for a presentation to leadership. The Administrator needs to provide Duplicate CI, Orphan CI, and Stale CI metrics.Which scorecard provides this information on the CMDB Health Dashboard?
The Correctness scorecard measures data quality issues such as duplicate, orphan, and stale configuration items, helping assess whether CMDB records accurately represent the real environment.
What is the difference between Data Certification and Attestation policies when managing a CI?
Attestation is used to confirm that a configuration item still exists and is valid, while Data Certification requires validation and correction of specific CI attributes to ensure data accuracy.
A CMDB Administrator is reviewing the health of the CMDB and notices a large percentage of the Hardware CIs are missing serial numbers. The Administrator is concerned this may cause duplicate CIs and would like to resolve the issue in a timely manner.What structured guidelines provided by ServiceNow are available to troubleshoot and resolve the issue?
Answer(s): A
CMDB Health Dashboard Playbooks provide structured, guided remediation steps to investigate and resolve data quality issues such as missing serial numbers that can lead to duplicate configuration items.
Configuration Management needs to ensure data quality for all CIs in the CMDB.What areas of data quality for CIs are in the CMDB Health Dashboard? (Choose two.)
Answer(s): A,C
The CMDB Health Dashboard includes data quality metrics that identify missing configuration items and detect duplicate records to ensure the CMDB remains accurate and reliable.
A CMDB Configuration Manager is reviewing the metrics on the CMDB Health Dashboard's Correctness Scorecard for the Server class which consists of a total of 60,000 servers in the CMDB. For the Duplicate metric, it shows Healthy CIs/Evaluated as 59,000/60,000.For the Orphan metric, it shows Healthy CIs/Evaluated as 45,000/50,000.Which configuration explains the difference in the scope of Server CIs (60,000 vs.50,000) evaluated between the two metrics?
A Health Inclusion rule limits which configuration items are evaluated by a specific health metric, so applying it to the Orphan metric reduces the number of Server CIs included in its evaluation scope compared to the total population.
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