Which ServiceNow solutions automatically create relationships between CI Applications that are part of an Application Service? (Choose two.)
Answer(s): C,D
Discovery automatically identifies infrastructure and application components in the environment and creates relationships between them as it populates the CMDB. Service Mapping builds detailed application service topologies by discovering and mapping dependencies between applications and the infrastructure components that support them, automatically creating the relationships within the CMDB.
A CMDB Administrator wants to leverage dynamic reconciliation rules.Which feature must be enabled?
Answer(s): B
Dynamic reconciliation rules rely on the CMDB 360/Multisource CMDB capability, which allows the platform to store and evaluate attribute values coming from multiple data sources. When this feature is enabled, reconciliation rules can dynamically determine which value should populate the CMDB field based on rules such as most reported or lowest value across the available sources.
A CMDB Administrator needs the fastest time to value solution for effectively ingesting, managing, andmaintaining CIs and relationships.Which management tool will accomplish this to import Windows computer data from SCCM?
Answer(s): C
The SCCM Service Graph Connector provides a prebuilt, standardized integration specifically designed to ingest configuration data from Microsoft SCCM into the CMDB. It uses the Service Graph framework and Identification and Reconciliation Engine to normalize data and create relationships, delivering the fastest time to value with minimal customization.
A CMDB Administrator has installed a Service Graph Connector (SGC), and then made customizations to the mappings.Which is a consequence of this action?
When mappings in a Service Graph Connector are customized, they become customer-managed configurations. These customizations are no longer covered by ServiceNow support for the out-of-box connector content, meaning the customer is responsible for maintaining and supporting those customized mappings.
A CMDB Data Owner has requested belter insights on the different data sources that make up the CMDB data set. The Platform Owner knows that the new Service Graph Connector Central plugin is just what is needed.After installing the plugin, what workspace will have the new Service Graph Connector Central tab available?
After installing the Service Graph Connector Central plugin, the Service Graph Connector Central tab becomes available in the CMDB Workspace. This workspace provides centralized visibility and management for CMDB data ingestion, including connectors, data sources, and related insights.
A CMDB Administrator would like to minimize stale CIs in the CMDB.Which CMDB Health Dashboard scorecard displays this information?
The Compliance scorecard measures how well configuration items adhere to defined CMDB lifecycle and governance policies, including identifying stale CIs that have not been updated within expected timeframes.This helps ensure data remains current and aligned with governance standards.
DRAG DROP (Drag and Drop is not supported)Drag and drop the CMDB Health Dashboard metric to the description.Select and Place:
Answer(s): A
Audits validate CI data against defined standards. Duplicate CIs indicate multiple records for the same asset and should be reduced. Required fields highlight missing mandatory attributes or relationships. Recommended fields identify useful but non-mandatory data that improves operational support. Stale CIs reflect outdated records lacking recent updates. Orphan CIs are discovered through reconciliation when they lack proper relationships and can be remediated using platform tools.
A CMDB Administrator is asked to clean up the CMDB duplicates.What is the preferred way to manage this task?
The de-duplication task module provides a structured workflow to identify, review, and remediate duplicate configuration items through reconciliation activities aligned with CMDB governance practices.
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