CMDB class owners are receiving tasks under the `My Work' tab in the CMDB Workspace.Which CMDB management tool is generating these tasks?
Answer(s): C
The CMDB Health Dashboard generates remediation tasks for class owners to address data quality issues such as completeness, correctness, and compliance, which appear in the My Work tab of the CMDB Workspace.
What ensures data volume in the CMDB manageable?
Answer(s): B
Archive policies manage CMDB data volume by systematically archiving or removing configuration items that meet defined lifecycle or inactivity criteria, keeping the dataset maintainable over time.
A CMDB Manager wants to improve data quality using the CMDB Health Dashboard.What needs to happen to generate CMDB health scores?
CMDB health scores are generated by background calculations that run through scheduled jobs, which must be active to evaluate configuration items and update dashboard metrics.
The CMDB Configuration Manager is using the CI Class Manager to manage the group ownership of CI classes and needs to leverage the ownership value specified in the CI Class Manager.When configuring a CMDB Data Manager policy, which group reference field should be set?
The Managed By Group defined in the CI Class Manager represents the ownership of the CI class and is used by CMDB Data Manager policies to apply governance actions based on class ownership.
The CMDB Configuration Management team wants to manage de-duplication tasks generated from data ingested into the CMDB via the Identification and Reconciliation Engine (IRE).In which area of the CMDB Workspace can they locate these de-duplication tasks?
De-duplication tasks generated by the Identification and Reconciliation Engine are assigned to users and appear in the My Work tab, where task status is tracked in the Total status tile for remediation.
Which type of CMDB Data Manager policy creates tasks that allow the assigned individual to update fields on the CI record?
Certification policies generate tasks that require assigned users to review and update specific CI attributes to ensure data accuracy and completeness.
DRAG DROP (Drag and Drop is not supported)A new ServiceNow customer is assembling a Configuration Management team to support their CMDB.Drag each role to its corresponding job description.Select and Place:
Answer(s): A
CI Analyst Has read-only access to CMDB data and to basic user interface such as CMDB reports and dashboardsService or Product Owner Accountable for managing all elements that make up a portfolio throughout their entire lifecycleCMDB Process Owner Manages assigned CI tables and keeps records updated and resolves tasks related to CMDB recordsConfiguration Manager/CMDB Admin Obtains highest level role for CMDB privilegesCI Analysts review CMDB data without modifying it. Service or Product Owners manage lifecycle accountability. CMDB Process Owners oversee CI data stewardship and remediation. Configuration Managers or CMDB Admins hold administrative privileges for CMDB configuration and governance.
DRAG DROP (Drag and Drop is not supported)A CMDB Administrator seeks to understand the available tools for preventing, addressing, and remediating duplicate CIs.Drag and drop each feature with the corresponding outcome.Some options may not apply.Select and Place:
De-Duplication Tasks Can be assigned to groups for resolving duplicate CIs CMDB Health Dashboard Correctness Scorecard Offers insight into duplicate CIs within the CMDB De-Duplication Templates Offers a solution to resolve de-duplication tasks in bulk Duplicate CI Remediator Provides a wizard to resolve de-duplication tasks individuallyDe-duplication tasks are assigned for remediation. The Correctness scorecard highlights duplicate issues. De- duplication templates enable bulk resolution. The Duplicate CI Remediator supports guided resolution of individual duplicate records.
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