An organization needs to maintain non-discoverable attributes, such as warranty expiration dates, for hardware CIs. These attributes are not updated by automated discovery tools.What method ensures these attributes are accurately maintained for all CIs?
Answer(s): C
A scheduled data import from an authoritative external source ensures that non-discoverable attributes such as warranty expiration dates are consistently updated across hardware configuration items through governed ingestion processes.
DRAG DROP (Drag and Drop is not supported)ServiceNow provides a suite of CMDB management tools designed to effectively ingest, manage, and maintain CIs and relationships.Drag and drop the design architecture to its management tool.Some options may not apply.Select and Place:
Answer(s): A
Automated agent-based solution running patterns Agent Client Collector Organization-built solution using transform maps Import Sets Pre-built store integration solutions that require minimal customization Service Graph Connector Automated agentless solution running patterns ServiceNow DiscoveryAgent Client Collector uses agents to collect CI data. Import Sets ingest organization-developed data through transform maps. Service Graph Connector supports pre-built third-party integrations. ServiceNow Discovery collects CI data using agentless pattern-based identification.
When integrating data into the CMDB using import sets and transform maps, which type of script is added to ensure the data is processed through the IRE?
An onBefore transform script is used to invoke the Identification and Reconciliation Engine so that incoming data is identified and reconciled before it is written to the CMDB.
The following Reconciliation Rules were configured for ServiceNow, Altiris, and SCCM:Which are true? (Choose two.)
Answer(s): B,D
A higher-priority data source cannot overwrite data from a lower-priority source, so ServiceNow cannot update records created by Altiris or SCCM. SCCM is still authorized to insert new records into the Windows Server class based on reconciliation authorization.
A CMDB Administrator has installed a Service Graph Connector and customized a script transform.What will happen on subsequent upgrades if the default definition of the script transform is updated?
When a customized script transform differs from the updated default during an upgrade, the platform preserves the customization and records the update as a skipped change without modifying the existing definition.
A Windows server is reclassified from the Server table [cmdb_ci_server] to the Windows Server table [cmdb_ci_win_server] when processed through the Identification and Reconciliation Engine (IRE).Which process occurred?
Answer(s): D
A class upgrade occurs when a configuration item is reclassified from a parent class to a more specific child class within the CMDB hierarchy. When the Identification and Reconciliation Engine processes the record and moves it from the generic Server class to the more specific Windows Server class, the CI is upgraded to a more detailed classification that better represents the actual asset.
DRAG DROP (Drag and Drop is not supported)Drag and drop the product to its description.Select and Place:
ServiceNow Discovery scans networks to automatically identify infrastructure and applications and populate the CMDB. Service Graph Connectors integrate external data sources into the CMDB using standardized ingestion patterns. Service Mapping builds application service topologies by mapping dependencies between applications and infrastructure. Agent Client Collector gathers configuration data directly from endpoints to provide near real-time visibility into system configurations.
An organization utilizes multiple data sources to update its CMDB, each assigned a different priority level. A high-priority data source is scheduled to update server records weekly. However, due to an integration issue, the high-priority data source stops updating the records.Which configuration can be used to allow a lower-priority data source to update records after a specified period of inactivity from the higher-priority source?
Data Refresh Rules allow the CMDB to override reconciliation source priority when a higher-priority data source has not updated a CI attribute within a defined time period. If the preferred source becomes inactive, the rule permits a lower-priority data source to update the CI after the specified inactivity window, ensuring that CMDB data remains current even when the primary integration stops sending updates.
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