QUESTION: 37

When running an asset audit, you receive the result of 10 "Scanned and expected" assets.
What does this mean?

You expected 10 assets in your inventory and scanned 10 assets during your audit, but none of them are on your expected inventory list.
You expected 10 assets in your inventory and scanned these 10 assets during your audit.
You expected 10 assets during your audit inventory and scanned 10 assets, but none of them have a record in your ServiceNow instance.
You scanned 10 assets in your inventory, but none of them were on your expected inventory list.

Answer(s): B

Explanation:

According to the Hardware Asset Management documentation, an asset audit is a process of verifying the physical existence and location of assets in an organization. The asset audit results show the status of each scanned asset, such as "Scanned and expected", "Scanned and not expected", "Expected and not scanned", or "Not expected and not scanned". The status of "Scanned and expected" means that the asset was both expected to be in the inventory and scanned during the audit, indicating a match between the physical and the logical inventory. Therefore, if you receive the result of 10 "Scanned and expected" assets, it means that you expected 10 assets in your inventory and scanned these 10 assets during your audit, as stated in option B.

Reference:

Hardware Asset Management documentation
What is Hardware Asset Management?

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QUESTION: 38

During an audit, when is the Expected Assets list populated in the asset audit form?

When the nightly scheduled job runs
When scanning completes
When scanning begins
Pre-populated by the asset manager before audit
When the asset manager Submits the results

Answer(s): C

Explanation:

The Expected Assets list is populated when the asset manager starts the audit by clicking the Scan button on the asset audit form.
This list shows the assets that are expected to be found in the audit location based on the asset records in the CMDB1.

The asset manager can then use a barcode scanner or a mobile device to scan the actual assets in the location and compare them with the expected assets.
The asset manager can also manually add or remove assets from the expected assets list if needed.

Reference:

1: Hardware Asset Inventory Audit

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QUESTION: 39

Which of the following are valid substates of the Retired state? (Choose four.)

Disposed
Donated
Vendor Credit
Destroyed
Pending Disposal
Sold

Answer(s): A,B,C,F

Explanation:

According to the ServiceNow Hardware Asset Management documentation, the Retired state indicates that the asset is no longer in use and is ready for disposal or reuse. The substates of the Retired state are:
Disposed: The asset has been discarded or recycled.
Donated: The asset has been given away to a charity or a non-profit organization. Vendor Credit: The asset has been returned to the vendor for a credit or a refund.
Sold: The asset has been sold to a third party.
The substate Pending Disposal is not valid for the Retired state, as it is only available for the states In Stock and In Transit. The substate Destroyed is not valid for the Retired state, as it is only available for the state In Use.

Reference:

ServiceNow Hardware Asset Management: Asset and CI management ServiceNow Hardware Asset Management: Setting asset states and substates

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QUESTION: 40

When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?
*Assigned to
*Model
*Model category
*State
*Stockroom
*Substate

The stock manager must create a separate model record if the cost per item is more/less
The data is automatically merged to create a blended quantity and cost
The data is automatically created in a new record if the cost per item is more/less
The stock manager must merge the consumable records to create a blended quantity and cost

Answer(s): B

Explanation:

Consumables are hardware assets that are not tracked individually, but as a quantity of items in a stockroom, such as keyboards, mice, cables, etc.1
When a stock manager receives a new delivery of consumables, they can use the Mobile Asset Receiving feature to scan the barcode of the purchase order and receive multiple assets against it using a mobile device2
If the received consumables match another record in the stockroom based on the following fields:
Assigned to, Model, Model category, State, Stockroom, and Substate, then the data is automatically merged to create a blended quantity and cost3
This means that the system calculates the average cost per item and the total quantity of the consumables in the stockroom, and updates the existing record accordingly3 This feature helps to reduce duplicate records and simplify inventory management of consumables3

Reference:

1: Hardware Asset Management - ServiceNow
2: [Mobile Asset Receiving - ServiceNow]
3:
[Consumable Hardware Assets - ServiceNow]

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