Configuration items (CIs) track what type of information? (Choose two.)
Answer(s): B,C
Configuration items (CIs) are the records that represent the IT assets and services in the Configuration Management Database (CMDB).CIs track the following types of information:Operational: This includes the current status, location, owner, and other attributes of the CI that reflect its operational state.Relationship: This includes the connections and dependencies between the CI and other CIs, such as parent-child, peer-peer, or service-component relationships. Lifecycle: This includes the history of changes, incidents, problems, and other events that affect the CI throughout its lifecycle.Therefore, the types of information that are also options in the question are B. Operational and E.Relationship.The other types of information that are not tracked by CIs are:Financial: This includes the cost, depreciation, and budget of the CI. This information is tracked by the Asset Management application.Contractual: This includes the vendor, warranty, and contract details of the CI. This information is also tracked by the Asset Management application.
: Configuration Item
When does an asset's lifecycle begin?
Answer(s): C
According to the ServiceNow Hardware Asset Management documentation, the asset lifecycle defines and describes the series of stages involved in managing an asset throughout its useful life. The first stage of the asset lifecycle is the request stage, where stakeholders get together, discuss their objectives, and determine which assets are needed and why. The culmination of this stage is a formal request for an asset. The asset lifecycle begins when the asset is requested, not when it is procured, deployed, or fulfilled.
ServiceNow Hardware Asset Management: Hardware Asset Management overview ServiceNow Hardware Asset Management: What is the IT Asset Lifecycle?
What are the goals of IT asset management (ITAM)? (Choose four.)
Answer(s): A,B,C,D
A given collection of methodologies, assets, and templates within Now Create is referred to as what?
Now Create is a solution that provides step-by-step delivery guidance based on real-world experiences and proven leading practices, to perform digital transformations using ServiceNow products.A success pack is a collection of processes and assets that, when executed by qualified ServiceNow practitioners, will deliver successful outcomes for your project. A process is a set of tasks that guides you through the implementation or upgrade of a ServiceNow product or feature.An asset is an input to the methodology and can be product specific leading practice detailed instructions related to the success pack or other product agnostic project templates and accelerators.A success pack can be exported into ServiceNow SPM (and other project execution tools) to accelerate project start-up and provide easy links back to Now Create throughout the project execution.The other options are not correct terms used in Now Create. There is no such thing as a Now Create pack, a project pack, a methodology pack, or an asset pack.
1: ServiceNow Create - Now Create2: Project Methodology - Customer Success - ServiceNow3: Now Create: Faster implementations, better outcomes - ServiceNow
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