What are model records?
Answer(s): A
Which of the following are functions of the model category? (Choose two.)
Answer(s): B,D
A model category is a classification of models that defines how they are managed in the system. It determines the behavior and attributes of the models and the assets or configuration items (Cls) that are created from them.Model categories can be used to group consumables, assets, or services in the product catalog or the service catalog, but this is not their primary function. Their primary function is to define the relationship between configuration management and asset management. Configuration management is the process of identifying, tracking, and verifying the configuration items (Cls) in an IT environment and their relationships. Asset management is the process of tracking and managing the financial, contractual, and inventory details of IT assets throughout their lifecycle.Model categories determine when to create assets from configuration items (Cls) based on the asset tracking strategy. For example, some model categories, such as Computer, create assets automatically when Cls are discovered or imported. Other model categories, such as Consumable, require manual creation of assets from the product catalog. Model categories also provide the link between configuration management and asset management by allowing asset managers to view the configuration data of the assets and configuration managers to view the asset data of the Cls. This enables better visibility, control, and alignment of IT assets and services.
1: ServiceNow Product Documentation: Model Category2: ServiceNow Product Documentation: Configuration Management3: ServiceNow Product Documentation: Asset Management
When does hardware normalization run by default?
Answer(s): B
For a model to be fully normalized, what must be added to the model record?
Answer(s): D
To fully normalize a model, you need to add the model number to the model record, which is a unique identifier for the model based on the United Nations Standard Product and Services Code (UNSPSC). The model number helps to standardize the display name and remove duplicates in the model catalog and the CMDB. The other fields, such as version, owner, and manufacturer, are optional or can be derived from the model number.
Hardware Model Normalization, which explains how to normalize the details of the hardware and consumable models using the Hardware Model Normalization Content Service. Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the model normalization feature. [Hardware Asset Management - Customer Success], which provides a success map that outlines the processes and best practices for implementing, running, and optimizing the Hardware Asset Management applications, based on the Capability Blueprint framework.
Which elements are provided by the hardware asset management content service? (Choose three.)
Answer(s): A,D,E
According to the Hardware Asset Management documentation, the hardware asset management content service is a cloud-based service that provides normalized and enriched hardware model data to the ServiceNow platform, such as manufacturer name, model name, model number, and product lifecycle information.The hardware asset management content service helps customers identify and manage their hardware assets more effectively, as well as plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates.The elements that are provided by the hardware asset management content service are as follows1:Manufacturer lifecycle dates: The dates when the manufacturer stops selling, supporting, or servicing a hardware product.Manufacturer: The name of the company that produces the hardware product. Model name: The name of the hardware product, such as Dell Latitude E7450 or HP ProLiant DL380 Gen10.Therefore, the correct answers are options A, D, and E, as they are the elements that are provided by the hardware asset management content service.
Hardware Asset Management documentationWhat is Hardware Asset Management?
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