When does hardware normalization run by default?
Answer(s): B
For a model to be fully normalized, what must be added to the model record?
Answer(s): D
To fully normalize a model, you need to add the model number to the model record, which is a unique identifier for the model based on the United Nations Standard Product and Services Code (UNSPSC). The model number helps to standardize the display name and remove duplicates in the model catalog and the CMDB. The other fields, such as version, owner, and manufacturer, are optional or can be derived from the model number.
Hardware Model Normalization, which explains how to normalize the details of the hardware and consumable models using the Hardware Model Normalization Content Service. Hardware Asset Management overview, which describes the functionalities of the Hardware Asset Management application, including the model normalization feature. [Hardware Asset Management - Customer Success], which provides a success map that outlines the processes and best practices for implementing, running, and optimizing the Hardware Asset Management applications, based on the Capability Blueprint framework.
Which elements are provided by the hardware asset management content service? (Choose three.)
Answer(s): A,D,E
According to the Hardware Asset Management documentation, the hardware asset management content service is a cloud-based service that provides normalized and enriched hardware model data to the ServiceNow platform, such as manufacturer name, model name, model number, and product lifecycle information.The hardware asset management content service helps customers identify and manage their hardware assets more effectively, as well as plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates.The elements that are provided by the hardware asset management content service are as follows1:Manufacturer lifecycle dates: The dates when the manufacturer stops selling, supporting, or servicing a hardware product.Manufacturer: The name of the company that produces the hardware product. Model name: The name of the hardware product, such as Dell Latitude E7450 or HP ProLiant DL380 Gen10.Therefore, the correct answers are options A, D, and E, as they are the elements that are provided by the hardware asset management content service.
Hardware Asset Management documentationWhat is Hardware Asset Management?
What hardware asset attribute should you track that is NOT part of a configuration item (CI)?
A configuration item (CI) is a record that represents an IT asset or service in the Configuration Management Database (CMDB)1.A CI tracks the operational and relationship information of the asset or service, such as its current status, location, owner, and dependencies.A hardware asset is a physical component of an IT system, such as a laptop, server, or router. A hardware asset attribute is a property or characteristic of the hardware asset, such as its model, serial number, or warranty.Some hardware asset attributes are also part of the CI, such as IP address, CPU, operating system, and memory. These attributes reflect the operational state of the hardware asset and are relevant for configuration management purposes.However, some hardware asset attributes are not part of the CI, such as cost. Cost is a financial information of the hardware asset that is tracked by the Asset Management application. Cost is not relevant for configuration management purposes and is not stored in the CMDB2. Therefore, the hardware asset attribute that should be tracked that is not part of the CI is C.Cost.
1: Configuration Item2: Hardware Asset Management
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