QUESTION: 69

A component is considered an IT asset when you want to: (Choose three.)

Manage its procurement
Know its relationships to a business service
Track its operational information
Track its incurred costs
Manage its maintenance contracts

Answer(s): B,C,E

Explanation:

A component is considered an IT asset when you want to perform hardware asset management

(HAM) activities on it.
HAM is a subset of IT asset management (ITAM) that focuses on the physical components of IT systems.
HAM helps you to manage the entire lifecycle of your hardware assets, from planning and acquisition to retirement and disposal.
Some of the HAM activities that require a component to be an IT asset are:
Manage its procurement: This involves creating and fulfilling asset requests, purchase orders, and stock order tasks for the component.
Track its incurred costs: This involves tracking the financial information of the component, such as cost, depreciation, budget, and chargeback.
Manage its maintenance contracts: This involves managing the vendor, warranty, and contract details of the component, as well as the return merchandise authorization (RMA) processes for products to be returned, replaced, or repaired.
Therefore, the options that are also HAM activities are A. Manage its procurement, D. Track its incurred costs, and E. Manage its maintenance contracts.
The other options that are not HAM activities are:
Know its relationships to a business service: This involves mapping the component to other components and services in the configuration management database (CMDB)2. This is a configuration management (CM) activity, not a HAM activity. Track its operational information: This involves tracking the current status, location, owner, and other attributes of the component that reflect its operational state. This is also a CM activity, not a HAM activity.

Reference:

1: Hardware Asset Management

2: What is Hardware Asset Management?

Reveal Solution Next Question

QUESTION: 70

Which is NOT considered an asset?

Websites
Switches
Routers
Buildings
Software entitlements

Answer(s): A

Explanation:

According to the ServiceNow Hardware Asset Management documentation, a hardware asset is defined as "any tangible, physical company technology asset, including those currently in use, those in storage, and support equipment"1. Websites are not tangible or physical assets, but rather digital or virtual assets that are hosted on servers or other hardware devices. Therefore, websites are not considered hardware assets by ServiceNow. The other options, switches, routers, buildings, and software entitlements, are all examples of hardware assets or related items that can be managed by ServiceNow Hardware Asset Management.

Reference:

What is Hardware Asset Management?

Reveal Solution Next Question

QUESTION: 71

What are model records?

Models are specific versions or various configurations of an asset
Models are any computer, device, software or service in the CMDB
Models directly associate configuration item (CI) classes with asset classes
Models are anything capable of being owned or controlled to produce economic value

Answer(s): A

Reveal Solution Next Question

QUESTION: 72

Which of the following are functions of the model category? (Choose two.)

Model categories group consumables in the Product Catalog
Model categories determine when to create assets from configuration items (Cls)
Model categories group related assets in the Service Catalog
Model categories provide the link between configuration management and asset management
Model categories provide the link between procurement management and asset management

Answer(s): B,D

Explanation:

A model category is a classification of models that defines how they are managed in the system. It determines the behavior and attributes of the models and the assets or configuration items (Cls) that are created from them.
Model categories can be used to group consumables, assets, or services in the product catalog or the service catalog, but this is not their primary function. Their primary function is to define the relationship between configuration management and asset management. Configuration management is the process of identifying, tracking, and verifying the configuration items (Cls) in an IT environment and their relationships. Asset management is the process of tracking and managing the financial, contractual, and inventory details of IT assets throughout their lifecycle.

Model categories determine when to create assets from configuration items (Cls) based on the asset tracking strategy. For example, some model categories, such as Computer, create assets automatically when Cls are discovered or imported. Other model categories, such as Consumable, require manual creation of assets from the product catalog. Model categories also provide the link between configuration management and asset management by allowing asset managers to view the configuration data of the assets and configuration managers to view the asset data of the Cls. This enables better visibility, control, and alignment of IT assets and services.

Reference:

1: ServiceNow Product Documentation: Model Category

2: ServiceNow Product Documentation: Configuration Management

3: ServiceNow Product Documentation: Asset Management

Reveal Solution Next Question

Free CIS-HAM Exam Braindumps (page: 18)

QUESTION: 69

Explanation:

Reference:

QUESTION: 70

Explanation:

Reference:

QUESTION: 71

QUESTION: 72

Explanation:

Reference: