QUESTION: 5

Which is NOT a component of a hardware asset's lifecycle?

Dispose
Request
Consume
Procure
Receive

Answer(s): C

Explanation:

According to the ServiceNow Hardware Asset Management documents, a hardware asset's lifecycle consists of the following stages: Procure, Receive, Deploy, Maintain, and Dispose. These stages correspond to the options A, D, and E in the question. The option B, Request, is also a valid stage in the hardware asset management process, as it involves identifying the hardware needs and initiating the procurement process. However, the option C, Consume, is not a component of a hardware asset's lifecycle, as it is not mentioned in the ServiceNow documents. Consume is more relevant to software assets, which are used or consumed by end-users or applications. Therefore, the correct answer is C. Consume.

Reference:

ServiceNow Hardware Asset Management landing page
ServiceNow Hardware Asset Management overview
ServiceNow Software Asset Management overview

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QUESTION: 6

The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)

Mobile Asset Receiving
Mobile My Assets
Hardware Model Normalization
Hardware Asset Dashboard
Stockrooms
Asset & Model Records
Asset Inventory Audit

Answer(s): C,D,G

Explanation:

According to the Hardware Asset Management page, the HAM application includes the following features: Hardware Asset Workspace, Hardware Normalization, Asset Lifecycle Automation, Return Merchandise Authorization, Asset Reservations, Asset Onboarding and Offboarding, Mobile Asset Receiving, Mobile My Locker, Asset Inventory Audit, and Hardware Asset Dashboard. Among these features, Mobile Asset Receiving, Hardware Model Normalization, and Hardware Asset Dashboard are the ones that expand the baseline ITSM Asset Management, which only covers Asset & Model Records and Stockrooms.
Mobile Asset Receiving allows users to receive multiple assets against a purchase order using a mobile device, which simplifies the asset receiving process and reduces errors. Hardware Model Normalization standardizes asset data by manufacturer name, model name, and model number, which improves data quality and accuracy in the CMDB. Hardware Asset Dashboard provides a comprehensive view of hardware asset data, such as asset counts, costs, compliance, and lifecycle stages, which helps users make informed decisions and optimize asset performance.

Reference:

Hardware Asset Management
What is Hardware Asset Management?
[Hardware Asset Management - ServiceNow Docs]

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QUESTION: 7

Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)

Integrates with business services via the Service Catalog from request through to disposal
Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)
Provides input into, aligns with, and follows corporate governance
Improves application privacy and security adherence
Leverages Service Mapping to predict service impact

Answer(s): A,B,C

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QUESTION: 8

What is the difference between ITAM personas and ITAM Roles? (Choose four.)

A user may have multiple roles, but a single persona
Roles control access to features in the product
Personas represent types of users of the product
Personas control access to features in the product
Roles represent types of users of the product
A user may have multiple roles and personas

Answer(s): A,B,C,F

Explanation:

According to the ServiceNow Hardware Asset Management documentation, ITAM personas and ITAM roles are different concepts that relate to the types and access of users of the product. The difference between them are as follows:
ITAM personas are user profiles that represent the typical users of the ITAM product and their business needs. They are not tied to any specific role or permission, but rather describe the goals, challenges, and expectations of the users. For example, some of the ITAM personas are IT Asset Manager, IT Asset Analyst, IT Procurement Manager, and IT Finance Manager. ITAM roles are access controls that determine what features and functions a user can access in the ITAM product. They are assigned to users or groups based on their responsibilities and tasks. They can also be combined to grant multiple levels of access to a user. For example, some of the ITAM roles are asset, asset_admin, asset_tagging, and procurement. Therefore, a user may have multiple roles, but a single persona (A), roles control access to features in the product (B), personas represent types of users of the product ©, and a user may have multiple roles and personas (F) are the correct statements that describe the difference between ITAM personas and ITAM roles.

Reference:

1: ITAM personas
2: ITAM roles

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Free CIS-HAM Exam Braindumps (page: 3)

QUESTION: 5

Explanation:

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QUESTION: 6

Explanation:

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QUESTION: 7

QUESTION: 8

Explanation:

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