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Certified Implementation Specialist – Hardware Asset Management Questions 86–90 (page: 19)

Updated On: 10-Feb-2026

When using transform maps to transform imported hardware model data to your desired asset tables, what option do you set to uniquely identify the same asset in order to merge/update records?

  1. Coalesce
  2. Consolidate
  3. Unique identifier
  4. Unique source
  5. Unique target
  6. Combine

Answer(s): A

Explanation:

Transform maps are used to transform imported hardware model data from an import set table to a target table, such as the Product Catalog or the Asset table1 Coalesce is an option that you can set on a field mapping to uniquely identify the same asset in order to merge or update records2
Coalesce means that the field is used as a unique key. If a match is found using the coalesce field, the existing record is updated with the imported information. If no match is found, a new record is inserted2
Coalesce helps to prevent duplicate records and ensure data consistency2

You can set coalesce on one or more fields in a transform map, but at least one coalesce field is required2
The other options, B. Consolidate, C. Unique identifier, D. Unique source, E. Unique target, and F. Combine, are not valid options for setting the unique identification of assets in transform maps


Reference:

1: Creating New Transform Maps - ServiceNow
2: [Coalesce - ServiceNow]



An event runs each night to send reminders to contract administrators about contract expiration dates (e.g., so they can renew or renegotiate the contract). By default, when does the contract administrator receive these notifications? (Choose four.)

  1. 10 days before
  2. 1 week before
  3. 60 days before
  4. Day of expiration
  5. 90 days before
  6. 30 days before

Answer(s): B,C,D,F

Explanation:

According to the ServiceNow Hardware Asset Management overview document1, the lease contract expiration flow sends notifications to the contract administrator before a lease contract expires and helps them act on the leased assets to return the asset or extend the contract. According to the ServiceNow Elite blog post on contract management2, when the contract.expiration event runs on the Contract [ast.contract] table each night, an email message is sent to the person identified as the contract administrator at the following times:
90 days ahead of the contract expiration date
60 days ahead of the contract expiration date
30 days ahead of the contract expiration date
Day of expiration
Therefore, the correct answer is C, D, E, and F.


Reference:

1: Hardware Asset Management overview - ServiceNow - Now Support

2: Contract and renewal management - ServiceNow

3: Contract Management -- ServiceNow Elite

4: Email notification condition for contract expiration - ServiceNow



Which of the following are valid contract states during a contract's lifecycle? (Choose four.)

  1. Draft
  2. Canceled
  3. Renewed
  4. Extended
  5. Active
  6. Renegotiated
  7. Expired

Answer(s): A,B,E



What are the key steps for importing asset data? (Choose three.)

  1. Merge transform maps
  2. Run transform map
  3. Update transform map
  4. Create transform map
  5. Load data
  6. Consolidate data

Answer(s): B,D,E

Explanation:

Create transform map: A transform map is a set of field mappings that determine how the source data in the import set table is transformed into the target data in the hardware asset table. You can create a transform map by using the Load Data UI page, or by navigating to System Import Sets > Create Transform Map. You need to specify the source table, the target table, and the field mappings between them. You can also define coalesce fields, which are used to prevent duplicate records from being created or updated. For example, you can use the asset tag or the serial number as a coalesce field.
Load data: To load data into the import set table, you need to select a data source, such as a file, a JDBC data source, or a web service. You can use the Load Data UI page, or navigate to System Import Sets > Load Data. You need to specify the source type, the file name or the connection URL, the sheet number and the header row (if using a file), and the import set table name. You can also preview the data before loading it into the table.
Run transform map: To run the transform map, you need to navigate to System Import Sets > Transform Maps, and select the transform map that you created. You can then click on the Run Transform button, which will execute the field mappings and transform the data from the import set table to the hardware asset table. You can also view the transformation history, the transformation statistics, and the transformation log to monitor the progress and the results of the transformation.


Reference:

Importing Hardware Assets into ServiceNow, which provides a step-by-step guide on how to import hardware assets into ServiceNow using an excel spreadsheet, an import set table, and a transform map.
Hardware Asset Inventory Management, which explains how to streamline inventory stock orders, empower employees with a robust asset catalog, monitor stock depletions, track shipments, scan assets with a mobile device, and plan asset refresh cycles. Getting Started with ServiceNow Hardware Asset Management, which provides general procedures and forms for performing asset lifecycle management activities in ServiceNow.



What must exist before a consumable can be consumed? (Choose three.)

  1. A stock order record
  2. A model record
  3. A transfer order record
  4. A model category record
  5. A consumable record

Answer(s): B,C,E

Explanation:

A consumable is a type of asset that is used up or depleted over time, such as printer cartridges, paper, or batteries.
Before a consumable can be consumed, it must have a model record, a model category record, and a consumable record in ServiceNow.
A model record defines the attributes of a consumable, such as its name, manufacturer, cost, and quantity.
A model category record specifies the type of consumable, such as office supplies, hardware, or software.
A consumable record tracks the current stock level, location, and status of a consumable. A stock order record is used to request new consumables from a vendor or supplier, but it is not required before a consumable can be consumed.
A transfer order record is used to move consumables from one location to another, but it is not required before a consumable can be consumed.


Reference:

1: Consumables - Product Documentation: Vancouver - ServiceNow
2: Create a consumable model - Product Documentation:
Vancouver - ServiceNow
3: Create a stock order - Product Documentation: Vancouver - ServiceNow
4:
Create a transfer order - Product Documentation: Vancouver - ServiceNow



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