What hardware asset attribute should you track that is NOT part of a configuration item (CI)?
Answer(s): D
A configuration item (CI) is a record that represents an IT asset or service in the Configuration Management Database (CMDB)1.A CI tracks the operational and relationship information of the asset or service, such as its current status, location, owner, and dependencies.A hardware asset is a physical component of an IT system, such as a laptop, server, or router. A hardware asset attribute is a property or characteristic of the hardware asset, such as its model, serial number, or warranty.Some hardware asset attributes are also part of the CI, such as IP address, CPU, operating system, and memory. These attributes reflect the operational state of the hardware asset and are relevant for configuration management purposes.However, some hardware asset attributes are not part of the CI, such as cost. Cost is a financial information of the hardware asset that is tracked by the Asset Management application. Cost is not relevant for configuration management purposes and is not stored in the CMDB2. Therefore, the hardware asset attribute that should be tracked that is not part of the CI is C.Cost.
1: Configuration Item2: Hardware Asset Management
Under which condition does the Now Platform NOT create an asset automatically?
Answer(s): B
Which three attributes from a hardware model record are used for setting the normalized display name during hardware model normalization?
Answer(s): C
Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of hardware and consumable models1 Hardware model normalization uses the data from the models and compares it against the data in the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized and enriched information about hardware models1 Hardware model normalization sets the normalized display name for each model record based on three attributes: Name, Manufacturer, and Model number2 The normalized display name is a combination of these three attributes, separated by a hyphen, for example: Dell-Inc.-OptiPlex 70102The normalized display name helps to identify and group models with similar properties and reduce duplicates and inconsistencies in the model catalog and the Configuration Management Database (CMDB)2
1: Hardware Model Normalization - ServiceNow 2: Set the normalized display name -ServiceNow
Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?
Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of their hardware and consumable models. Hardware model normalization uses the data from the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized information for thousands of hardware models.The key attribute in the model record that hardware model normalization uses to normalize inconsistent manufacturers and product names is the model number. The model number is a unique identifier for a specific product or model that is assigned by the manufacturer. It is based on the United Nations Standard Products and Services Code (UNSPSC), which is a global classification system for products and services. Hardware model normalization compares the model number of the model record with the model number of the Hardware Model Normalization Content Service record and updates the model record with the normalized information, such as display name, manufacturer, product, and device type. The other options are not the key attribute that hardware model normalization uses to normalize inconsistent manufacturers and product names. The asset tag, the display name, the model category, and the asset tracking unit are either not unique or not based on the UNSPSC.
1: Hardware Model Normalization - Product Documentation: Tokyo - ServiceNow2: Hardware Asset Management overview - ServiceNow - Now Support3: Product Documentation | ServiceNow4: Automation Simplifies Hardware Asset Management - ServiceNow Blog
What plugin offers consistent, good, clean data for the company names of vendors or manufactures?
The Normalization Data Services Client plugin enables you to use the Normalization Data Services (NDS) to provide consistent, good, clean data for the company names of vendors or manufacturers.The NDS is a cloud-based service that provides a comprehensive and up-to-date list of canonical company names for vendors and manufacturers, as well as other data such as product categories, models, and versions.The NDS helps you to avoid data duplication, inconsistency, and inaccuracy in your CMDB and asset management processes.The NDS integrates with the Hardware Model Normalization plugin, which standardizes the details of your hardware models by comparing them with the data from the Hardware Model Normalization Content Service.Therefore, the correct answer is D. Normalization Data Services Client (com.glide.data_services_canonicalization.client), as this is the plugin that offers consistent, good, clean data for the company names of vendors or manufacturers.
1: Normalization Data Services Client - Product Documentation: Tokyo - ServiceNow 2: Normalization Data Services - ServiceNow 3: Hardware Model Normalization - Product Documentation: Tokyo - ServiceNow
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